TownePlace Suites by Marriott Wareham Buzzards Bay

This was a last-minute trip to attend a family affair—but boy was it the right choice! Extremely convenient location next to restaurants and shopping. Indoor pool. Gym. Free breakfast. Kitchen area with all the amenities. Very new, modern interior, so absolutely no complaints!

The hotel itself was fine. It was clan and comfortable. The pool left a lot to be desired. It is not cleaned frequently. My biggest complaint comes after check out. I stayed here with 3 of my grandchildren. After leaving my 15 yr old grandson realized he had left a necklace containing some of his mother's ashes in the room. She passed away less than a year ago. I called as soon as we realized and was told someone would check the room and to call back in 10 minutes. I did and was told they hadn't found it yet but there was a line of people needing assistance and i would get a call back. No one called back. I called again at 5:30 and retold the story. This time someone went up to the room and found it. I asked if it could be mailed out to my grandson and was told to send a shipping label. I was flabbergasted that a hotel i had just paid over $200 a night couldn't just put a young boys mother's ashes in the mail.

Called to say i would be checking in around 5pm and was told when i called my room was canceled by expedia, yet when i called expedia they said it wasn't. I was so upset because i had to find a new place to stay as i need a place to sleep with young children, since i already arrived in the area. Beyond disgusted with the hotel but expedia did refund me back.