Element Lexington

A completely bizarre experience. I was in town for a family event. I booked a suite in case others travelling wanted to get together we would have a bigger space. From the beginning..they gave my room to someone with the same last name. They kept her name on my room the entire stay. The "suite" was barely bigger than other rooms. There was a table with no chairs to sit around, the bathroom door didn't close and there was no fan, the TV speaker was blown so it sounded like static. On day of checkout (12pm) I was called at 9am and asked if "I was leaving or checking out today?" My reservation was to leave that day. 45 minutes later the housekeeping crew showed up saying checkout was at 10am. That same time the person who's name remained on my room was told their reservation said they were checking out when they had pre paid for another night. Oh, did I mention the pool was closed but we could use the one next door where they were offering children's swimming lessons?!?! I forgot the best part...non ice machine!??? Not even ice trays in the freezer in the room. Front desk didn't have any trays but had 1 zip lock bag full and offered it to us but asked if we could just take some of it as they didn't have more! It would have only taken a few adjustments to make this a much better review, it's a shame.

This place is run down. The nicest staff, but the rooms are rundown. The elevators were not working this time, nor was our bathroom light. It’s clear there is no money being invested in the place and it’s worn- lights flickering, food on the carpets, chips in the shower while walls, door jams and doors are filthy. Last time we will stay here. There are families living here long term which might explain the lack of interest by management to invest in its upkeep.

We had a great stay. There were three of us and we stayed for 5 nights. The location was ideal as we were visiting family at Harvard. We had about a 20-25 minute drive depending on traffic. Our room and the pool were clean. The breakfast offerings each morning were good. The staff was friendly. The only improvement could have been the cleanliness of the common areas like the hall ways, lobby, and elevator.

We booked a room with two beds because we were staying as a family. Our room wasn’t ready 90 minutes after our planned check in time. We got a room with one king and a pull out couch. The pool was closed down soon after we checked in (we saw a family using it during check in). They sent us to a neighboring hotel which was a nice option. However the neighboring hotel was doing swim lessons for children, so we had to come back later. The shower floor was significantly cracked. The prior Element that we stayed in had a fresh smell in the air in all common areas - as if aromatherapy was being pumped into the air. This one did not. Having said all of this, the bed was magically comfortable!

We did not receive the type of room we had reserved. Mattress should have been replaced long ago. We stay here often because of proximity to family but the mattresses are ALWAYS a disaster.

Good for family visit

A fantastic stop for the whole family! The staff was friendly, the room was spacious, and the beds were very comfortable. The cooking set up for the room was really nice and had plenty of prep space. Loved that it is dog friendly.

This is our go to lodging for the past 4 years when we visit family in Waltham. We enjoy the spacious rooms and kitchenette. Great staff and services. But the rooms are starting to show some wear and tear, specifically bathroom fixtures such as hooks and holders loose, missing light switch cap, doors not closing. Small things.

This place is perfect for families passing through- pool, large rooms w comfortable beds, full kitchens, breakfast. What more do you need?

The room was of excellent size and comfort for the price. You could see that some of the furniture was worn and older, but the bed was so comfy. It was also fairly quiet, though I knew there were families there, having heard them when I was in the hall and seeing them in the lobby.