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Hotel UMass

2 1/2 star hotel
Connecting rooms
8.8/10 Excellent
(909 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Hotel UMass offers a convenient location for families visiting students at the nearby university. While guest reviews highlight the hotel's clean and hygienic rooms and convenient location, some guests suggest improvements to breakfast options and amenities. The hotel's proximity to the university makes it a practical choice for families.

Guest highlights

Convenient location for families visiting students at the nearby university
Clean and hygienic rooms

About the hotel

This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is not available.

Nearby attractions

Hotel UMass is located in Amherst. UMass Fine Arts Center and Emily Dickinson Museum are cultural highlights, and some of the area's landmarks include Porter Phelps Huntington Museum and Historic Summit House. Looking to enjoy an event or a game while in town? See what's happening at Mullins Center or Warren McGuirk Alumni Stadium. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Free continental breakfast
Room service available

Guest services

24-hour front desk
Concierge services
Dry cleaning service
Luggage storage
No housekeeping

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)

Things to do

Access to nearby health club

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Library

Nearest Airport

Airplane
Bradley International Airport
52 km from this hotel
map

Reviews that mention...

Family Reviews

for Hotel UMass
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

4 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

25%

2 star reviews

25%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hotel UMass

Latest reviews (4)

V

Virgemina

25 May 2024 - 26 May 2024
reviewed on hcom

5 out of 5 stars

Booked two rooms for ourselves and family. We were attending our daughter's college graduation nearby. If I must make a suggestion would be to improve your breakfast options. Perhaps a few hot options. Overall, we had a pleasant stay.
m

margaret

20 Apr 2024 - 21 Apr 2024
reviewed on expedia

5 out of 5 stars

It was convenient to our family
s

sumit

21 Nov 2023 - 22 Nov 2023
reviewed on expedia

3 out of 5 stars

Conveniently located for parents visiting their kids. Clean and hygienic rooms. The outside facade looks like a prison. Pls paint it or improve it in any other way. For 250 USD I would expect better and more food options and amenities. There is zero entertainment options, no gym etc that other hotels in this price range have.
A

Ashlee

29 Apr 2023 - 30 Apr 2023
reviewed on travelocity

2 out of 5 stars

I already booked and paid via Expedia. Upon checking in front desk could not find my reservation. After saying there were no rooms available. They then had to rebook me and told me I would not be charged. Only to find out I WAS charged and it was more than my first payment. Totally annoying experience. Expedia and it’s hotels need to do better. I’m especially pissed since I was traveling with my child and I was getting the run around. So ghetto.
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