Carriage House Hotel

While the room appeared clean upon arrival, the fact that my 10 month old baby’s hands & feet were filthy black from crawling around proved us otherwise. That was rather disappointing. I specifically selected this hotel for the kid-friendly pool area. We arrived at 3:30pm, quickly unpacked, and changed to go swimming. Then after having to get directions to the pool from a random staff member, since it was not posted anywhere, and walking a good 1/2 mile to the pool area, we were told it was closing in two minutes (5pm). Pool hours were not provided at check-in & were not listed in the hotel binder in the room. The 5pm closing did not match the signs on the pool either. Nevertheless, we inquired about the opening time for the next day expecting to enjoy the amenities then. Much to our disappointment, we arrived to find that the water to the kid slide & splash area were turned off. We politely asked if it could be turned on & were told these amenities were not available after Labor Day. I spoke with the manager & was told there was nothing he could do since I booked through hotels.com. Apparently the pool hours & closure are posted on the hotel website/social media but is not communicated to its partnering booking agencies, as I could find no notice of this on hotels.com. So we were able to swim in the pool at our own risk but no other kid-friendly options as advertised. Should have booked a less expensive hotel with a pool and could have swam until 10pm.

The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.

The room was one of the best I’ve stayed in with lovely design and a nice separation of living and sleeping areas that includes two TVs so there’s no problem settling viewing disputes. We had a problem with our thermostat that was handled in mere minutes and she made us feel like welcome family members while taking care of the problem. Also, you’re given an access card to enter from your garage level so security so it seems much more secure than other properties. Such an amazing property and friendly staff! I’m actually hoping we have reason to stay in Lafayette overnight again so we can return to Carriage House.