SpringHill Suites by Marriott Lexington Near the University of Kentucky

Our hotel room looked clean and the staff was kind and helpful. However, our family awoke the next morning with multiple flea bites and while it is a pet-friendly hotel, we did not have our dogs with us. I kindly reported it to the front desk and did not wish to make a big issue of it. Thinking about it later though, we decided to report it on the evaluation as a warning to other travelers. Hotel staff said they would take care of it, so we are hopeful they did. If so, it is a great place to stay in a convenient location.

I enjoyed my stay at this hotel. The hotel and room was clean and we receive great customer service with a friendly staff. My only issue is they stop serving breakfast 15 minutes earlier than the time they were supposed to stop. Me and my family arrived late and we were tired so we were not able to get up as soon as breakfast started, but we wanted to ensure that we got there before the breakfast ended. By the time we got there, the lady that was servicing the dining area had put up everything and clean everything up with 15 minutes to spare. Another family were still coming down behind us looking for breakfast and they were disappointed also. Otherwise all was well.

This was one of my worst stays ever. We were given the room on the second floor directly above the lobby entrance and it was the first room you reach as soon as you exited the elevator (Room 218). We stayed there on a Thursday night so the hotel was not full so they could have put us anywhere else. I believe when you book through Expedia they give you the worst room possible sometimes. All night long you could hear the music from the lobby playing below. As the guest came in and out of the doors you can hear them talking outside as the smoked and checked in. As people came upstairs you can hear them exiting the elevator and walking down the hall. Initially we didn’t think the room would be a problem. It wasn’t until everyone was in bed and trying to sleep that the noise was very noticeable. We had an early morning and needless to say we didn’t sleep well at all. I didn’t want to drag the kids out of bed and have them pack up at 1:30 am so we tried to bear it. We checked out the next day. Besides that, the room was clean except for the pull out bed. It’s had dirt and crumbs all over it from the previous person that had the room. We had to ask for a vacuum to get it up so my daughter can lye down. The breakfast was ok. Waffles, eggs, sausage and pastry. But there’s a Waffles House was right next door if you wanted something else.

There was a group on the same floor as us that stomped & screamed up & down the hall from about 2:30 a.m. until they set off the fire alarm around 4 a.m. The alarm went off for easily over a half an hour so, 4-4:30 a.m. lights flashed & sirens screamed in every room of the hotel. There was no fire just too much partying on the 2nd floor. My family was only there one night as a stop on a much longer adventure & we paid entirely too much for such a terrible experience. Also the breakfast there was worse than most half ass hotel breakfasts. We could've got a better nights rest & better morning boost sleeping in the car & we have a small car.