Quality Inn

The second morning i woke up, i was itchy, i continued to itch all day. Little bite marks appeared all over my body. I believe it to bed bugs. The hallway smelled like smoke on the first night of stay. I remarked on it to the desk employee. She said she thought someone was smoking weed. Upon checking out, the man at desk said, we had been smoking in room. False, there was no smoking in the room. The whole second floor smelled of smoke. Therefore, he refused to return my deposit. Not only did the guests i spoke to during our stay, also said their rooms smelled of smoke and so did the hallways. So my question is do they just pick a guest not to return their deposit to? Who regulates this? You cant argue your position with them, it would not change the outcome. I will also state, we reported our smoke alarm was chirping, no one came up to fix it, isn't that some kind of fire hazard. Granted we did provide a rude to several family members who smoked, alas the smoke was in our clothes on the 2 day when we returned from the family event we were there for. Sad to say that our trip to Kentucky ended with us being ripped off for 100.00 for something we didn't do!

Refuse to let me have family visit me in the room when I was up for a funeral. Ended up getting very rude with me about it would not let them even help me carry my luggage to the room. Said they could wait in the lobby. I asked for my money back. He told me that I would have to call the people that I’ve booked the printer. Called Expedia they try to intervene and help with the issue. He refused to refund the money or even bend on letting my family visit me in the room.