AmericInn by Wyndham Fort Dodge

This hotel and staff was the WORST experience I've ever had! The hotel advertised a hot tub ( big reason we chose and booked) and was verified when we called to ask about pet policy. Then was informed at check it was not available. Then was immediately verbally assaulted by a staff member after being checked in and heading to the elevator. Calling a customer a derogatory name while your on duty is not professional or curtious. Then being told by front desk thats just how she is. That response explains the whole horrible experience and attitude of the establishment. We traveled over 1000 miles to visit family for a couple days and when they came to the hotel so we could figure out our plans we were informed that we were not aloud to have visitors and was told to leave the property if we didn't like the policies. We spent less then an hour at this hotel. Has an absolutely horrible new owner and buissness person. The Holiday inn has a fantastic hot tub and is a great place to relax and sleep after a very long trip and horrible experience. Great service, staff and facilities. If you plan on visiting family in Fort Dodge. I highly recommend the Starlight Best Western. They are very open and informative on policies and family visitors. Fantastic people and guest services!

For whatever reason the other isnt working but i put a reservation for one this locations 1bdroom suites and online it showed before i booked 1 left after i booked amd paid for the room it didnt offer the big suite anymore, so perfect right.. WRONG when my family arrived i asked to confirm that we had a 1 bedroom with doors i was told yes well get up to the room and guess what not their suite we were given one of their king rooms with 1 bed and a half of a couch for my son to sleep on.. we ended up waking up at 230am and leaving bc the bed was uncomfortable and my son couldnt hang off the couch anymore and was in pain.. definitely wish id of looked around more or heck even stayed at one of the older motels it would of been better

I booked this room so my son and I would have a place to stay before he moved into his apartment at Iowa Central. On the 6 hr drive there, we got a notification that move in was postponed until the next day due to weather. I was only able to take one day off due to my work schedule, so I called the motel to see if there was anyway that my son would be allowed to stay there alone, he is 18 the front desk girl was completely unwilling to accommodate, even when I explained the situation I asked if there was any exception that could be made, he has a very responsible kid And it was a Sunday night but she refused to help saying he absolutely needed to be 21. Luckily, I was able to find another area accommodation that was more than happy to assist, given the extenuating circumstances. The poor customer service cost me over $100 and them any future bookings.

It was great place to stay. Very very friendly workers. Got to keep my fur baby there so thankful. Solved an issue we had with over charging. Overall amazing place to stay.

Pool was closed (we chose this hotel and planned our drive for that day because we were expecting the kids to be able to swim). The beds were rocks (not too big of a deal as no hotel beds will live up to our Sleep Number at home). Breakfast was good, but not enough seating.

We did not end up staying here due to their pool being closed at Check-in. I travel with 3 kids so the main thing we look for when booking is if the hotel has a pool. After speaking with others who have traveled to Fort Dodge in the past year, they had said that the pool hadn't been working for over a year. Very disappointed this wasn't disclosed prior to me booking our hotel.

We've stayed here numerous years. In fact this stay, we had the room my in-laws always have. The hot tub and pool were broken when we stayed in Aug 2022, and this time the hot tub was STILL broken, but pool was working (just super cold) The bathtub had a weird light pink stain in the tub. The mattress was very hard, but eventually was able to get comfortable. The staff were all above and super kind, especially polite when the coffee ran out and we asked for more. Some kids were running around and not being supervised very well, especially around the pool, but that is how kids behave on vacations. We will return again and Hopefully the hot tub will be working and pool much warmer.

Too expensive for the size of the room, which was extremely small for a family of 5. The room smell bad.

We had a large group (15 ) of family staying at the hotel over Memorial Day weekend. The hotel was clean and comfortable, the staff was friendly and the snacks and breakfast in the lobby were enjoyed by all! I would stay there again.

When we arrived for our stay to visit family that we had not seen in two years everything seemed well and good. That is until we found that the hot tub was not working and the heated pool was not heated very well. We informed the front desk personnel know and were told that they didn't know how warm the pool was because they didn't like being around water. The hot tub jets did not work the one day that it was deemed safe to use. In addition, my card was authorized twice for the stay and I am still waiting (11 days for the authorization to be removed from my account). I contacted the hotel twice and they told me there is nothing they can do to expedite the matter, even though my bank assures me that the can. Finally, the free breakfast seemed to be free to everyone, except paying customers. My wife saw on several occasions people walking in the front lobby on their way to work to have breakfast. There are lots of other options in the area, I would avoid this one at all costs.