Holiday Inn Express Suites Fremont, an IHG Hotel

We arrived after midnight with tired kids and needed a good sleep. It was perfect! The room was clean and comfortable and the woman at the front desk was accommodating and quick for a late check in. Facilities outside and breakfast looked well looked after as well but we didn’t have a chance to eat or swim.

The entire staff was extremely accommodating during my stay. As a frequent business traveler, conducting business in the area, I have frequented most of the local lodging in the area. Unlike the other hotels in the vicinity, the absolute standout was the staff - whether it was young lady at the front desk, the housekeeping staff, or even the owner, I was pleasantly surprised at how cordial and friendly everyone was. Sure, it’s an older building. And AS EXPECTED, it’s not going to be perfect. But what it IS is safe, clean, friendly accommodations, provided at a very reasonable price. I was approached by the housekeeping staff each day, to see if I wanted fresh linens or a quick touch up in my room. Beverages were made available throughout the day, and on into the night. The breakfast was perfectly acceptable, with a wide variety of choices. And, again, I cannot express enough just how refreshing it was to have an entire staff greet me with a smile and kind words each time I exited my room or entered back into the building. I spoke with the owner, this morning, as I was checking out. I made sure to compliment her on the peaceful and professional experience that I encountered during my stay, assuring her that I would most certainly be returning. This is NOT the W, the Four Seasons, or the Ritz Carlton. But WHAT IT IS is a clean, friendly, safe hotel, designed for overnight stays by families and business travelers. They are doing a wonderful job providing great service.

Our bed had dirty sheets upon arrival. The deadbolt to our door did not lock. We were staying in a family suite. The space was good for the price. The breakfast was not fresh. The extra TV in the room did not have a power cord. They seem to be currently remolding. Hopefully, the cleanliness will improve with the remodel.

My family was in town for my grandmother's funeral. We were hoping for a decent low-cost place to stay a couple nights.We weren't expecting our son to be coming with but he did. So we wanted to switch to a double queen room. They upcharged $10 a night for that. The first room they sent us to the electronic card reader didn't work, so the door could just be pushed open. There wasn't a TV or desk chair. The box from the TV stand and a flashlight were still sitting there. We complained, so they moved us to the adjacent room. In that room the coffee maker and hair dryer didn't work, and the toilet was clogged/filthy. We had to leave so I mentioned to the front desk lady about the toilet. She offered move us yet again to the 1st floor, but I declined because I didn't want to have to move all our stuff again. I asked that it be unclogged while we were gone. When we came back, there was a plunger in our bathroom and the toilet was still semi-clogged. We just dealt with it. Outside, it had snowed multiple times that week yet nobody had plowed the parking lot or shoveled the side entrance sidewalk, so there were inches of snow to drive and walk through. Also, the card reader on the side of the building wasn't even on, so anyone could have walked in that door. With having to deal with a funeral, we did not need added stress but that's what staying at this place did. I had stayed there before when it was under a different brand and it was not nearly as bad. I will NOT be back there!

Property was under renovation with garbage strewn outside. It was not clean. Staff unfriendly. Breakfast was sparse and terrible. Stale. Bed was comfortable but room was not very nice even though it appeared updated. Renovation seemed bare bones “lipstick on a pig” type. Wouldn’t bring my family here for sure and wouldn’t stay here solo again.

When we arrive (late in the evening with 3 kids), our key was left on the counter top with my room # and name on the keys. Also the exterior doors were not secure at any entrance (front doors where no staff were present as well as the doors at the end of the building were unlocked). The room was fine to sleep, but the bathroom was not clean and had we arrived to the area sooner, we could have gone to a different hotel.

It was a great place for my family to stay for a night. The only complaint we had was that the parking lot was not very safe. We went during the winter, and the lot was not plowed too well or salted. It was extremely slippery. Could have slipped and fell easily.

We stayed here one night while driving thru. Got there late. Our room was gross. It smelled so bad in the room and there was plastic bottle caps on the floor. Our kids were so tired and crashed otherwise i would have left. They posted there was no availability so the option of moving rooms didnt seem possible