Comfort Inn Hebron-Lowell Area

Our check-in receptionist became quite rude with me after learning that the email was mine but the phone number was my daughter’s . She did the booking as I am technologically challenged. I gave my number, a home landline. Then when it was time to sign, I wanted to use the stylus to keep my fingers free of the obvious germs on it by all the fingerprints. She grabbed it out of my hand, slammed it back into its holder, and harshly said I had to use my finger and hand sanitizers were available. But the hand sanitizers near the desk and by the elevator did not work. For every question I had she replied condescendingly. When another patron walked up, interrupting with a question, the receptionist replied with a sickeningly sweet tone. It was obvious she wanted me to know she was purposely treating me so rudely. Her professionalism was lacking. I was not rude to her. After a very long two day drive from Houston, I was surprised by her attitude to any guest let alone to myself. My daughter, a teacher of many years, couldn’t believe what she’d just seen. Gratefully, the receptionist from the next evening was very pleasant and fully professional to us; she was dealing with an elevator and phone system that quit working. Much better at her post. The breakfast servers did a really good job and were so friendly. We were there for 4 days for our family’s 101st reunion. My husband and I had stayed here in 2020 and I could easily see that things had deteriorated.

Toddler and newborn across the hall was not enjoyable but over all it was great.

Staff was all super pleasant and helpful. The lady that runs the breakfast is the bomb! Super accommodating for my family. Will definitely be back.