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Holiday Inn Express & Suites Merrillville, an IHG Hotel

2 1/2 star hotel
Connecting rooms
8.4/10 Very Good
(631 verified Hotels.com guest reviews)
See verified family reviews (12)

generated by AI based on family reviews

Overview

Holiday Inn Express & Suites Merrillville offers a comfortable and convenient stay for families. While some reviews mention cleanliness inconsistencies, many praise the spacious and clean rooms, the delicious breakfast, and the friendly staff. The pool is a highlight for children, although it may occasionally be out of service. Families should be aware that noise levels may vary.

Guest highlights

The delicious continental breakfast
The friendly and accommodating staff
The pool (despite occasional maintenance issues)

About the hotel

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.

Nearby attractions

In the business district, Holiday Inn Express & Suites Merrillville, an IHG Hotel is in an area with good shopping. Indiana Dunes National Park and Paul H. Douglas Center reflect the area's natural beauty and area attractions include Deep River Water Park and Lake County Fairgrounds. Community Veterans Memorial and Midwest Training & Ice Center are also worth visiting.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities
Microwave
Mini-fridge

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available 6:30 am–9:30 am on weekdays and 7:00 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Outdoor furniture

Conveniences

Atm/banking services
Elevator
Front-desk safe
Gift shop/newsstand
Water dispenser

More

Smoke-free property
Tv in lobby

Nearest Airports

Airplane
Chicago Midway International Airport
51 km from this hotel
Chicago O'Hare International Airport
75 km from this hotel
South Bend International Airport
88 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express & Suites Merrillville, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

12 reviews

Review data

5 star reviews

50%

4 star reviews

17%

3 star reviews

25%

2 star reviews

8%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Merrillville, an IHG Hotel

Showing 1 - 10 of 12 reviews

Latest reviews (12)

S

Sara

13 Jun 2024 - 17 Jun 2024
reviewed on hcom

5 out of 5 stars

Wonderful service, delicious breakfast, soft mattress, nice plump pillows. Not super clean; a bit of scum in the shower, around the toilet looked like it hadn’t been cleaned in a while. Overall, highly satisfied with our stay. Our kids loved the pool!!
J

Jorge

26 Apr 2024 - 28 Apr 2024
reviewed on expedia

5 out of 5 stars

Staff was very patient with all our baseball travel kids. They were very accommodating for us to have a cookout in the patio. Pool was alot chlorinated
A

Alfonso

23 Feb 2024 - 26 Feb 2024
reviewed on hcom

5 out of 5 stars

Had a great time staying here with my family. Excellent Continental breakfast, friendly staff and nice rooms.
D

Danielle

16 Dec 2023 - 17 Dec 2023
reviewed on orbitz

5 out of 5 stars

Staff are friendly and the hotel was very clean me and my family enjoyed ourselves this is our second time coming!
N

Neelie

4 Aug 2023 - 6 Aug 2023
reviewed on hcom

3 out of 5 stars

Other than the loud, obnoxious, kids (at the hotel for baseball tournament) running up and down the hall, banging on our door multiple times, and the dirty towels and trash they left around, it was just ok. There was one lady who was working on Sunday 8.6 in the am, who was SO NICE, actually spoke to us, & made my whole family and myself feel welcomed. She’s the only reason I’m leaving a review.
K

Kimberly

6 Jun 2023 - 10 Jun 2023
reviewed on hcom

5 out of 5 stars

We recently stayed here while visiting friends and family nearby. I instantly loved this hotel. It's still got that "new construction" feel, and the decor is beautiful--colorful, sleek, modern, and professional. The staff is amazing. We enjoyed the pool and workout room, and the morning breakfast was outstanding, thanks to Chef JuJu and her team. There are also computers and a printer available for business needs. The price was great, and we will always choose this hotel as our go-to choice.
B

Brycen

3 Jun 2023 - 4 Jun 2023
reviewed on hcom

3 out of 5 stars

Reservation was not ready. System would not take two separate cards. Staff seemed dissolved and out of sorts. Continued to have conversations condemning other staff members in front of guests. I felt I was an inconvenience as as paying customer. Because they were talking; they missed a customer who was waiting. He simply left. I should have! Loud neighbors above. You can hear each step especially of the high energy kids jumping until 11p.
K

Kassandra

16 Mar 2023 - 19 Mar 2023
reviewed on orbitz

4 out of 5 stars

The children was running on the top room
A

Ashley

22 Aug 2022 - 23 Aug 2022
reviewed on orbitz

2 out of 5 stars

Our room was dirty when we arrived. Stains on the curtains, couch, and comforter. There was hair in the shower and there were no extra sheets for the pullout couch so we had to use the top sheet from one of the beds. I had young kids with me so didn't want the hassle of switching rooms. We just went to get ice and the ice bucket hasn't been opened since the last guest. It was filled with water and our trash cans had no bags. Definitely won't be back here.
M

Mary

28 Jun 2022 - 29 Jun 2022
reviewed on hcom

5 out of 5 stars

The room was very comfortable, spacious and clean. Common areas were clean and bright. The pool was out of order and a little disappointing for the kids but it was just a quick over night stay while traveling. There was only one worker for the breakfast room and the food truck was late and missing items. So breakfast and coffee was late coming and staggered. All said, the important things were great. We definitely would stay again.
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