Country Inn & Suites by Radisson, Peoria North, IL

needs bathroom remodels very noisy and lots of kids running thru lobby wet from swimming pool front desk had attitude as i booked thru expedia to get anything fixed you have to text with themi had to get new batteries for tv remote and it was not simple

The place was filthy and very noisy due to children and teenagers running around the hotel until 11pm. This was not the staffs fault and the one employee on duty was overwhelmed with everything (kids coming to the desk to ask for things every 5 minutes. Trashing the pool area, etc). The room itself was clean but shows its age... The breakfast was ok but it took forever. As the eggs and sausage were emptied, it would take 10-20 minutes for it to be refilled. Overall, I was unimpressed and wont stay here again.

Checked in to find out the water was off and would be off for a few hours. When the water was finally turned back on, there was no hot water. We were in town for a wedding and several family and friends of the couple were staying at the hotel as well. We all came back to the hotel gross and in need of showers after helping set up the wedding venue. But there was not a drop of hot water in the hotel. The staff told us they were sold out and had lots of guests using the water at the same time and that’s why it wasn’t hot. That is not a valid excuse. If a hotel cannot comfortably provide hot water for all of its guests, they should be shut down. No discounts for the inconvenience we’re offered and nothing was ever done to fix the problem. Several of us complained and were met with shrug of the staff’s shoulders, and zero apologies, only ridiculous excuses with no merit. This is a small hotel and this should not have been an issue. For the all the money they made over the weekend being sold out and not providing any type of discounts for failing to provide a basic nessesity that everyone staying at a hotel expects to have access to, I hope they at the very least invest in a new water management system. Having worked in hospitality for over 2 decades, I was shocked at how poorly this was handled by staff.

Was going to be a great memorial day weekend until i noticed a constant drip in the ceiling tile above the pool. I informed the front desk after we got out of the pool since nobody was available and my kids were having a good time i felt if there was a danger they would informed us and the staff seemed like they were all busy on the second floor .we went to our room and had food delivered and the pool had a closed sign on the door i was alarmed why. I called the front deak but our room phone didnt work so i used my cell . I was informed that a room on the second floor had a sink or toilet backed up and had been leaking into the pool. I almost threw up me my wife and my 2 boys were swimming in waste water for the last 2 and half hours . I was told this and hung up. I packed all of kur stuff up and proceededto leave and talked to 2 different people at the front desk askining for a refund and they shrugged there shoulders ans said id have to wait 7 to 14 days . They said they were reopening the pool in a few minutes if i would like to stay . I threw up and demanded a refund ..ooh healthcode violations and safteu is not their priority. .

We had a soccer team on our floor that was loud and disrespectful from 10 pm until 1 am. Running races down the hall, shouting outside the rooms by parents and kids. NO GOOD!

Upon arrival the lady at the front desk thought she was funny but her attitude/personality came off extremely rude. Once we got to our room, it was dirty. We pulled the couch out & the sheets that were on it were dirty and had bugs on it. I then went to the King size bed & it looked clean but also saw little bugs (found 4 of them). When I asked for clean sheets and a blanket I was told it has sheets and she would only give me a blanket. Out of 4 or 5 pillows on the bed only 1 had a pillowcase. I did not go to the front and request a new room because other people in the hotel said their rooms weren't much better & I didn't want to be "THAT" person griping. I also did not think the lady at the front desk would be very nice about it. So we drove to Walmart & purchased sheets, pillowcases, towels & blankets. Also I know it's a small issue but when I book a room or a suite I expect to at least have some cups to drink coffee or water and was given none. Breakfast said it started at 6:00 but both days we were there they did not get everything out till closer to 7:00. All around it was not an enjoyable experience but I was thankful for the time I had with my family. Always try to find the good in the bad!!!!

I liked how the desk associate allowed my family and I to celebrate a bday in the lobby sitting area

When we went in to check in the hotel clerk was on the phone and we were the third in line waiting. Finally, after waiting about 5 minutes, he began waiting on the first peson. Other than that the hotel was great. The room and hotel was very clean. The breakfast was excellent. We forgot some coats in the closet of our room and the staff held them overnight until we could get family members to retreive them. The staff in that instance was very helpful.

No heat for 2 nights in my room. Screaming and running kids from 10pm to 1am one night. Hotel staff was friendly.

Great service, friendly staff, and a safe environment for kids or traveling alone!