Hawthorn Suites by Wyndham Decatur

We always stay at Hawthorne because we’re close to family in the area. The property itself has changed. Since ownership has changed hands. I have noticed some rooms are damaged. Curtains hanging off the rods, the toilets are stained, the carpet is loose. These are things that maintenance should be checking everyday. The breakfast choice is different every time we visit, which is nice. It’s like somethings been added. We don’t visit often but when we there always something different about the property.

My daughter and I always choose this property it close to family, restaurants, shopping and it’s quiet at night. We have never had any issues with the staff here. Very awesome individuals. It was great to see that the side doors were locked, however we could not use our key cards to get in.

We had a nice stay. Room was spacious and clean. Carpet is starting to show signs of aging and some stains. We had family joining us with a stay. They arrived at noon and unable to check in early in a nearly empty hotel. Kinda disappointed in that.

We love staying at Hawthorne Suites in Decatur, IL. The King Suite is perfect to have our family come by and visit. Roomy sitting room and furniture make it feel like home away from home. The Customer Service Staff are super friendly and always interacted with us and our pets, who were also treated royally! We will be visiting again.

The Hawthorne is always me and my family’s choice to stay at. The rooms are spacious, comfortable,and very airy. The hotel staff is very attentive to the room. It’s a very quiet hotel. I have not heard any noises at night from other rooms. It’s a great place to stay.

Bed Bugs make any review impossible to give it anything except terrible. What if we took those home to our families?

I like the access to town. I’m from Decatur. With the hotel out of town. It was quiet. Also I went to the Wolf Creek Cemetery. I have family burried there and we own 3 plots.

I enjoyed my room (319) but the refrigerator and freezer doors would not close, making it useless to put anything in it. I reported it to the front desk, since not only could I not use it but it was running, wasting electricity, and making a loud noise. Front desk agent said he'd have it looked into, but the help had told me that they reported it before without resolve. I hope it gets remedied for the next visitor. Other than that the stay was what I needed for a few days visiting family in Decatur.

Overall we had a good experience. The room was a bit dated but overall clean and comfortable. It was very quiet, good parking. My only complaint, and its what will prevent me from staying at any Wyndham property now, the pet policy is extreme. I have stayed at several places the last few years with my dogs and either had no pet deposit, or at the most a $50 refundable deposit. Upon arrival, I was informed they had a $25/day per pet fee. With a limit of 2. Not deposit, a fee. I booked a 7 night stay. For my 3 dogs, I was allowed 3 after management okayed it, would have been an additional $575 for the week. I didn't even pay that much for the room for myself and my family to stay. I ended up having to keep my 2 larger dogs at my in-laws house and drive over each morning to let them out, my inlaws are handicapped and it was a rather big inconvenience for all of us. Overall, if I were to have traveled without pets, it would have been a much more enjoyable stay. I didn't have the breakfast, and opted out of any room cleaning during my stay. The wifi was good. The towels and linens were average.

The room was so dirty. I travel with Clorox wipes just to wipe surfaces down to remove germs but this was the first place where dirt was actually on the wipes after wiping down. Even the kitchen sink tops and bathtub tops, the most obvious place you’d think soap would be applied to - I couldn’t believe how much dirt came up. The toilet boil hadn’t been scrubbed for a while and was stained.The carpet hadn’t been vacuumed properly and there was a cutip on the floor at the door entrance. Disgusting. If you care about yourself and your family, find somewhere else to stay. The pluses were - easy parking, friendly staff, decent wifi and decent typical hotel breakfast (sausage, scrambled eggs, biscuits and waffles - no boiled eggs, no oatmeal and I don’t think I saw cereal, and the tea is the cheapest kind that no one drinks). This is definitely a bare minimum hotel. Oh and if you want wash clothes during off hours, good luck.