Holiday Inn Express & Suites Ottawa, an IHG Hotel

I made the reservation after midnight for the 31st -1st, I specifically asked if there was a pool and the answer was yes. We drove 4 hours with 2 kids. Check in with as usual, went to our room, kids got on swimsuits and went to the pool with my husband within two minutes they were back at the room, pool was closed. I Inquired at the front desk apparently it’s closed due to high chlorine content . it will be closed for a couple of days, I would have appreciated notice when checking it, if not at midnight when I made the reservation. I paid over $200 for this room. The elevator is broke. The staff is mediocre , The advertise coffee all day in the lobby is cold. We definitely won’t be back or recommend to anybody

Our room was clean and comfortable and had all of the things a family of 5 would need. The staff was very friendly and accommodating. The breakfast was good and had a lot of options. My family really enjoyed swimming in the pool. The location was very convenient to restaurants and shopping, and of course, the state parks. We would definitely come back!