Comfort Inn & Suites North Aurora - Naperville

We had no sheets for the pullout sofa, and when I called to ask for it, they told me there was a blanket in the cupboard I could use. I told them I needed sheets for the actual mattress and told them that there were nasty stains all over the mattress of the pullout sofa. I asked if they could bring them up to me because my daughter was sleeping and they told me they do not offer her room service that I had to come down and get it. They then gave me a sheet that was not even a fitted sheet the next morning we got woken up at 5 AM to two women fighting in the hallway, And then one of them banging the other ones head off of our door multiple times, which then led to my children, crying and scared to death. The door almost got busted down from it and when my husband went downstairs to the front desk to ask what the hell was going on, she said well, the woman just walked in from out of nowhere and looked mad. so much for safety and a hotel because she didn’t even follow her or find out where she was going or what she was doing.

I booked for a day but extended to 3 days. All the front desk staff were good, kind, welcoming, approachable and responsive. They helped and served all our extra requests like additional room supplies, room extensions, and milk for the kids after hours. They were kind with kids giving candies on demand. They even accommodated food requests after the breakfast closing time. Rooms were clean. Shower was little slow but hot water coming all the time which was good.

We booked here for a Ukrainian family that flew for 10 hours Their boys wanted to swim after a long experience. However the pool closes at 8 pm and doesn't open until 10 am Check out is 11 am.

Everyone was nice and professional, my kids love the pool inside , also free breakfast included, We really enjoy the staying

Our whole family was there for a funeral. The staff let us use the breakfast area for all of us to get together the night before. They also made sure we were on the same floor and nearby each other. Best thing was really how helpful and nice the staff was. The accomodations were as usual.. good, comfortable and as good as they need to be.