The Hotel at Midtown

I stayed here for 4 nights Aug 2023. The hotel and gym are in the same building with the entrance and elevators and very crowded with people coming to work out at all hours of the day and evenings. The whole building smells like sweat. The outdoor poor was highly crowded and full of kids to the extent that the water appeared cloudy. Each time I tried to swim (including early morning and end of the day when it was “adult time” I kept getting strands of hair wrapped around my fingers. It is the dirtiest pool I have ever personally experienced. The room itself was nice, no complaints. Staff interactions were either great or awful. On the day that I was checking out I had called downstairs requesting a late checkout because of being on a work call 11am-12pm (checkout time is 11am but can be extended to 2pm). After this I had 2 maids come into the room and 4 calls from the reception desk all during my 1hr Zoom work call to ask me when I was checking out. When I complained about the 6 interruptions, the front desk guy tells me over the phone verbatim “We are trying to run a business.” It was so incredibly inappropriate I could not wait to get my things and check out. What an awful way to end what was a mediocre stay at best. This place is trying to do it all, be a gym, a hotel, be cool and trendy but really the experience is like being away at an overnight camp at a crowded smelly gym with a disgusting pool and a mixture of pleasant and rude staff members.

We have stayed at the Midtown previously and access to the fitness facilities again was an amazing benefit for our family, especially in summer when the outdoor pool is available!

The Hotel @ Midtown was the perfect spot for my teenage daughter and I to stay after attending a concert at Wrigley! Extremely safe, Beautiful, clean, and very convenient! Easy on and off the expressway, easy family friendly dining in the area- even a grocery attached in the plaza! Uber picked us up and dropped off right at the lobby. Coffee at the coffee bar was fantastic. Overall I highly recommend!

I booked this hotel and there is a policy that wasn't listed on the website. Kids are not allowed in the pool after 3 PM. Check-in time isn't until 4 PM. How is that possible? That is a horrible rule for any family traveling to this property.

It was a short stay for us so I cannot review all of your facilities assets fairly as we didn’t use them. First impression of the room, nice but very minimal in decor. Bed and pillows were very comfortable which we were thankful for since we had a very busy day with family. My husband did not like that was was no clock in the room. Overall it was a nice room but not really worth the price we had to pay for it.

The hotel staff were very helpful and the atmosphere was a lot of fun for our family.

Great amenities, the only downside is no common areas to gather with friends/family after 8pm. The restaurant and bar close very early (3pm on Sunday) so not like a typical hotel.

Everything was amazing! Great amenities! Room was a little cold for our kids but other than that SUPER!

At check in we were handed room keys and a piece of paper with all the amenities listed on it for the club. No information was provided for hours of anything or the guest policy etc. We were also never offered a tour/orientation or anything to the property and it’s a maze to find the locker rooms and where to go. How to lock lockers would have been nice. I felt like hotel guests are treated second-rate here to members. We were woken up every morning at 6 AM ish by loud banging (from the gym?) and our room basically shaking. The pillows were awful. Coffee was awful in the room. No room service available. The pool area was so crowded with people and kids all weekend you could barely find a chair. Front desk staff had to seek a manager for every question we asked. Basic questions. Also an elevator was broken the entire stay and being on the 5th floor meant waiting forever to get to/from the lobby. We won’t be staying here again. Maybe if you have kids it’s worth the price, but not for us.