The Westin Maui Resort & Spa, Ka'anapali

The views and decor of the resort were amazing. I was skeptical if the beautiful photos would really match reality, and I was pleasantly surprised. The exterior, resort water park, and amenities were gorgeous. I loved all the little time differences such as the recessed lighting around the koi pond at night and the lights around the tree at the entrance which made it all feel so magical. The beach was so close, but the comfort of the pools and especially the sand-bottomed warmed pool were even better. My only disappointment, which was much more the fault of my airline, was that my 6-night stay became only a 5-night stay. Due to mechanical issues, the flight my family was on was diverted to San Francisco and forced to wait on the tarmac for hours until eventually being rescheduled for the following morning. I immediately called the resort to see if there was anything they could do about missing check in for the first night, and they sounded very accommodating. The front desk manager, Cameron Marino, said that if we show proof of the flight change, they would take it from there and would handle the refund request. The hotels.com chat also was very reassuring that they would be able to assist me. However, when I arrived, the front desk worker did not know anything about my situation. It was also challenging to work through as there was a lot of noise in the lobby with a dance performance going on. The only concession they made was to extend my resort credit to the day I left,

We vacationed with our older children for a total of 8 people. We enjoyed the size and decor of the rooms, the view and convenience to the beach and shopping. What failed us was the food and restaurants. All the restaurants, including the neighboring restaurants, had extremely poor food quality considering the price (min $60 per person for food and $25 a drink), in addition it was lacking in variety. We were extremely disappointed not to mention, none of these restaurants accepted reservations. Even though we loved the location, condition of the rooms and views we would not choose to go a second time.

Great. Just hate the separation of adult and family pool areas. It is very discriminatory. We all pay same price and some adults can access full facilities and others only half and this because they are parents! If you have kids you will not be able to sit in a hot tub ever during your stay! You should consider setting kids open times and quiet rules but not ban kids completely !

Beautiful Resort Recommendable to friend and family to stay

AMAZING!, a Beautiful resort with everything you need! We stayed in the Hokupa‘a which included the Lanai, best breakfast bites where you could enjoy looking out to the beach every morning, the view from our room was amazing, the best pools my family really enjoyed and of course the beautiful, warm beach right in front of the resort, the staff was the best, always checking in on us by the pool or at the Lanai. There were so many restaurants choices and the nicest shopping mall The Whaler, we had fun shopping. We had an amazing time! What a vacation. We will definitely be back next summer with more family!

First time in Hawaii/Maui and property far exceeded expectations. We researched several and were glad we chose the Westin. Beautiful resort situated in the heart of Kaanapali with easy access to all of West Maui. Great for kids and would definitely stay again.

Great location and the newly updated/renovated tower is beautiful however the old tower is super run down. The front desk staff is nice but the cabana team was not friendly at all. I overheard them laughing at the guests (including myself) that we spend so much money on all these pool toys. Super unprofessional and made me feel terrible. Cabana folks messed up my reservation for the (forget the name) cabana with the big tv that I reserved once we arrived for the day before we were leaving (no other availability). Come to find, the guy never made the reservation and they gave it away. My family was super bummed and looking forward to that. This is what really irked me…upon check in they tell us they’re over booked (don’t think that’s my problem but OK). They say the room we booked, Ocean View double room is fully occupied but they have a suite in the new tower available but for an additional 600 per night. Fine, whatever, we haven’t been on vacation since prior to Covid so we upgrade but (and I SPECIFICALLY asked about this) only under the condition that we don’t have to move rooms in the middle of the week like they made us do on our lazy trip. They confirm we can stay all week…you guessed it, they gave our suite away and made us move (mid week) back to the old tower in a double room. But wait, that’s not all :) , gets even more fun…the room we get downgraded into has a broken mattress, tiny beds, and plumbing issues. Manager was 0 help.

Good for families with younger kids since they have kiddie pool and slides.

The location was amazing! Beautiful pools and beach access. Outside area was in great condition. The main issue we had was with the quality of the rooms and the loudness outside our room. The pictures online are not accurate for all rooms. Our room was in the old tower and the rooms were very old-felt like a room from the 80’s. Fortunately the beds were comfortable and shower was great. Bathrooms very tight. The rooms were not worth the price but you pay for location and property. We had little kids running up and down the hallways playing ball and slamming doors many mornings which was a little surprising and quite loud. They get away with these older rooms due to the beautiful grounds and location but these other rooms also need an update and pictures should better reflect what they actually look like.

Great location, grounds. The only negative is they only allow adults in the outside Spa/ disappointing for our grandkids and us, we like to stay close to them when we vacation.