Hilton Garden Inn Kauai Wailua Bay, HI

We stayed in one of the Cabins separate from the hotel. They are in need of updating. AC's, furniture and especially the sofa bed were not up to Hilton standards. On the positive side, the hotel is well located and they are very organized with events at the hotel. My family and I all took Ukulele lessons there in the lobby with a great instructor! The restaurant/bar has fantastic views and has good food.

Stayed in the bungalo type rooms. Great for 2 people but the pullout sofa was small and not very comfortable. I don’t recommend more than 2 adults and a one to 3 young children for these rooms. You’d be better off with 2 double beds.

I really liked staying at the Hilton Garden Inn. They have great options for breakfast, dinner, and lunch. The rooms are spacious and can easily accommodate a small family. On this occasion, I only visited the island with my husband. You can walk to Lydgate Beach. The staff was very friendly.

Great location with beautiful ocean/beach views from our room. Adhacent to a great beach (family friendly)--Lydgate Beach Park. Curt (bellman) is a tremendous asset to this property.

Loved the walk to the beach! Very family friendly

The staff were not friendly. When I arrived they were not very welcoming. Also, they offer fish feeding as an activity offered by the hotel. The first day when we wanted to participate, we came to the lobby and found no staff there for the activity. At 7:59 which is 1 minute before the activity I asked the staff if they were doing fish feeding at 8am. She said “yeah, in 2 minutes.” After waiting for a bit, 8:09 am, no one came. A man, who also is staying at the hotel saw us standing by the Koi fish pond and he said, “Did you know you can go up to the front desk and ask for some food to feed the fish?” That’s when I found out that this is what I had to do. The staff who I asked didn’t care to help and never bothered to check back with me. Another frustrating thing too is that I had called 6 months ahead of time when I reserved the hotel that I had an elderly in a wheelchair and 3 young kids. I needed two rooms next to each other and did not want to be far apart from them. They said ok and it was settled but when we got there it was not the case. We finally did get it resolved eventually but we were one room away from each other. After two days there were cockroaches in one of the rooms. So we ended up splitting up and my 2 kids and elderly mom had to be far away in another direction of the wing. This was very upsetting. Another disappointment is that they charge a parking fee per day and a resort fee per day. This is ridiculous! The resort fee should include the parking fee.

We had booked a cottage which is costly option since we have 2 kids. It was raining heavily when we reached so the reception lady said we will have to walk to the cottage and get wet and it wont fit 4 people or move to a smaller room. The smaller room was the cheapest option. She didnt refund us the difference in charges neither gave us any other way to compensate for. She wasnt at all helpful and her attitude was take it or leave it. We had flown for more that 13 hrs and kids were tired and we didnt have the capacity to argue with her and just took the keys and let her have way with the whole situstion.

Pools and spa are very small. Spa has kids constantly jumping in. Really needs adults only time. Closes at 10 and kids there until 10

All good. Perfect for a family. We weren’t sure where to stay. North, east or south. Choosing east shore was great to go any direction each day. (Maybe add a road sign when driving south—coming from the north. It comes up fast with no road sign.)

The worst Hilton family hotel I ever stayed! I paid $4500 for 5 days. The hotel room was very dirty. During our stay, the room was not vacuumed at all. Due to the non-operational vent in the bathroom, the humidity stays in the room and produce many different types of Insects and cockroaches of varying size. We found insects everywhere: on the tv, in the coffee tray, in the bathroom, on the floor... Horrible response on the issues from the front desk. They were complaining to be short staf, which creates a chaos in the hotel. Will not recommend this hotel! Lost money...