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Dolphin Bay Hotel

2 1/2 star hotel
9.2/10 Wonderful
(597 verified Hotels.com guest reviews)
See verified family reviews (16)

generated by AI based on family reviews

Overview

Dolphin Bay Hotel provides a fantastic family-friendly experience. Families appreciate the spacious family suites, which often include two bedrooms and a kitchenette, perfect for longer stays. Guests consistently praise the friendly and helpful staff, the delicious complimentary banana bread and fresh fruit served each morning, and the hotel's convenient location, close to Hilo town and the farmers market. While the hotel is older, reviews consistently highlight its cleanliness and well-maintained grounds.

Guest highlights

About the hotel

This smoke-free hotel features concierge services, laundry facilities, and free newspapers. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and barbecue grills are onsite.

Nearby attractions

Dolphin Bay Hotel is located in Hilo. Hilo Farmers Market and Hilo Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Wailuku River State Park and Akaka Falls State Park. Mokupapapa Discovery Center and Pacific Tsunami Museum are also worth visiting.

Popular amenities

Family friendly

Cribs/infant beds (surcharge)
Kitchen
Laundry facilities
Microwave
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Wheelchair accessible (may have limitations)

Outdoor

Bbq grill(s)
Garden
Picnic area

Conveniences

Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Kona International Airport
100 km from this hotel
map

Reviews that mention...

Family Reviews

for Dolphin Bay Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

16 reviews

Review data

5 star reviews

88%

4 star reviews

12%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Dolphin Bay Hotel

Showing 1 - 10 of 16 reviews

Latest reviews (16)

E

Elizabeth

19 Jul 2024 - 21 Jul 2024
reviewed on hcom

5 out of 5 stars

This was a weekend trip with my nieces so we got a family room, which allowed for 2 bedrooms and a small kitchen, very nice, at a very affordable price. The Hotel does not have A/C but has ceiling and other fans, and is in the tropical forest so it was comfortably cool. Low key, local, very friendly. Comes with motel cats for we cat lovers. 7-10 minute walk to Hilo town and the farmers market, very convenient. Overall a great stay. I may come again with my husband for a fall weekend getaway. Also Hilo is easy to access Volcano National Park.
S

Sherry

9 May 2024 - 12 May 2024
reviewed on expedia

5 out of 5 stars

This is the cutest little hotel! It’s like staying with friends or family. The staff is SO nice and the grounds are beautiful. Very well maintained and clean despite being retro. Loved the hot coffee and banana bread each morning and even enjoyed Obie the cat coming in to stay with us one night.
N

Nicole

27 Mar 2024 - 28 Mar 2024
reviewed on expedia

5 out of 5 stars

Loved this place - super friendly staff, fresh banana bread in the AM, and fresh papaya too. We had the family suite, and found it to be very comfy. Wish we could have stayed longer than one night.
A

Adam

27 Feb 2024 - 28 Feb 2024
reviewed on expedia

5 out of 5 stars

We truly loved our stay at Dolphin Bay hotel! The suite option drew us in, having a 5 person family. So very nice to have beds for 5! This is an older hotel, but very clean and well maintained. The staff was very friendly and helpful, and the banana bread and fresh papaya in the morning was a great local touch. We would absolutely stay here again when in Hilo.
M

MICHELLE EVANS

25 Dec 2023 - 29 Dec 2023
reviewed on hcom

5 out of 5 stars

Wonderful location, very clean room. Great for a family or couple. The staff is super friendly and very helpful. Daily cleaning of the rooms and fresh towels every day. Beautiful to walk around and they have a very pretty garden and walking path. Looking forward to a return visit!
J

Julie

8 Sept 2023 - 10 Sept 2023
reviewed on hcom

5 out of 5 stars

We were only in Hilo for two nights but the beauty and wonder of the place, including our family studio at the Dolphin Bay had us longing for a longer stay. The room was perfect for 3 adults. The kitchenette was nicely stocked and everything was clean and comfortable. The grounds were beautiful and we enjoyed the banana bread and the papaya in the morning. We would definitely stay here again.
T

Thomas

12 Aug 2023 - 15 Aug 2023
reviewed on hcom

5 out of 5 stars

The hotel had true Hawaiian feel to it. It was very roomy and had all the amenities we needed. The staff were super friendly and helpful. The family loved the fresh banana bread in the morning and the perfectly ripe papayas available in the lobby. The cats were even super friendly.
H

Heather

24 May 2023 - 25 May 2023
reviewed on expedia

5 out of 5 stars

This was a beautiful family stay for a family of 5, all adults. The staff accomodated greatly giving us a large room, and the reception hospitality was attentive and personal. They had fresh whole papaya's set out in the morning with banana bread and coffee. The balcony was useable, and rooms had screens on windows for good airflow. They also had a small garden area to wander. Overall, this was an affordable, clean, accomodation...leaving pleasant memories!
P

Polly

4 Apr 2023 - 6 Apr 2023
reviewed on travelocity

5 out of 5 stars

This is an older property, but very clean, and we loved the family suite with room for 5 of us and a small kitchen. The staff was very friendly, and the free banana bread and fruit was delicious.
M

Matthew

Invalid Date - 18 Dec 2022
reviewed on travelocity

4 out of 5 stars

This is a Motel type property with outdoor hallways. Doesn't look "beautiful" from the exterior, but not "bad" either. Next door to a BEAUTIFUL tropical garden. The room we stayed in was large and comfortable. it had 2 doors, one going out the front, one the back. (very convenient for parking) had a full kitchen and a seperate bedroom. The room decor was not new, but it was clean and comfortable and we had everything we needed. The folks managing the property seem to care about what they do. Fresh coffee, delicious banana bread and very friendly. One thing to keep in mind. My wife spent the 1st night by herself, she had never heard birds sing at night like they have in Hilo. I mean, they are LOUD. So loud, my wife thought the Hotel had speakers outside playing bird tracks. (really). So, if you're a light sleeper, bring ear plugs (although the hotel provided those too) We would go back, but we'd be careful who we'd recommend this hotel to. If you're expecting a 3-4 star corporate type hotel....This isn't it. If you're okay with family style, comfortable but a little shabby chic then this might fut the bill.
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