Best Western Plus McDonough Inn & Suites

I booked my room from Monday-Saturday. The staff was very friendly and helpful. However a waterline broke on Thursday, so there was no running water in the entire hotel. No shower, toilet use, couldn’t brush my teeth, wash my face or hands. I was assured by staff that the water would be restored 1st thing Friday morning but it wasn’t. Then a nice young lady from the staff made an honest admission that it could be another day or so before water could be restored which caused me to immediately check out early and seek shelter elsewhere. (Note I’m from Florida) To their credit, I was not charged for Thursday nor was I penalized for canceling the remaining 2 days of my reservation. The situation quickly became very unsanitary for guests and staff alike. I witnessed a guest with a small child have to go out and purchase 5 gallons of water to survive the unsanitary conditions. The room was spacious but a little dated. The hotel is located right next to I-75 which makes the room very noisy and a bit unpleasant. After my unfortunate experience, I personally would never stay at this particular hotel again.

We had a wonderful experience staying here. The thing that stood out the most was the friendliness and availability of every staff member we came in contact with. Whenever I needed something, (more towels, forgotten toothbrush, extra items for an additional unexpected family member, directions, etc) they made me feel like I was not a bother. This means a lot. A from me. We will be back.

A one night stay for our family after the Braves game continuing our trip to Florida the next day. Hotel staff that we encountered was very pleasant and helpful. Breakfast was very good. Room was clean. Just what we needed.

Confident, clean and family friendly.

Everything wasn’t perfect except for the pool was so cold that I couldn’t take my grandkids to swim. We were really looking forward to doing this.

We had a short but nice stay. Traveling North with the family and needed a late night stop. Had everything ready when I arrived. Everything was clean and Breakfast Bar was awesome! Just what's needed to start a long day of driving with kids. Thank you.

The woman at the front desk was awesome. She let us do an early check in, which was a lifesaver. The down side was the pool. There were so many chemicals in the pool that they had to leave the doors open because the fumes were so strong. My son couldn't breathe and the water completely blacked out all the baby blue color in my bikini top and it is now white. And no one ever told us anything. If you're staying here to sleep then it was great. Just don't swim in the pool.

Had trouble with paying Never received the two pillows Couldn't get a blanket, said they are on order, for a family member that was on couch to watch TV with us Reserved a suite king and got a king handicapped