Holiday Inn Express Atlanta W/ I-20/ Douglasville, an IHG Hotel

Check in process was very good, staff were all friendly and professional. The lobby and room were clean and comfortable. The room was a little warm but adjusted AC and it cooled down pretty fast. However, we quickly determined the toilet was not flushing properly and had to request repairs. They sent someone to our room promptly and it was resolved until the next morning when it again wouldn't flush. We requested and were given another room. This new room waspretty much just like the other, except the toilet worked correctly. We went out for the day and put the do not disturb sign on the door because we did not want or need anything. Came back 5 hours later to find our room had been serviced and the toilet would not stop running. We checked to see if it could be jiggled or adjusted and couldn't fix it, so as we left for dinner we requested repair and reported the room was serviced unexpectedly. When we returned the toilet was repaired. Around 8 pm we heard a crying infant arrive next door and could hear this over the volume of our tv. The baby finally went quiet just before 10 p.m. and then we were awakened with crying at 2:30 and 5:40 a.m. the walls between our room and the next were either paper thin or that little fellow has a megaphone... Overall a nice place but there is room for improvements and I don't expect to deal with these issues when I am paying almost $200 per night to stay somewhere.

I called the number given on Expedia prior to arriving to the property and asked if I could have early check in, in which I was told yes. I arrive to the property and the front desk employee told me I could not get early check in and she hadn’t spoke to me so I then realize I spoke to corporate Holiday Inn earlier. The main office called and asked the hotel if they had early check in but never gave the hotel my name so when I arrived all the rooms for early check in were gone. My family and I had to get dressed in the lobby’s bathroom and was late for an event due to the misinformation. The main office needs to communicate specifics to the property or give a direct number to the property so this confusion doesn’t happen in the future.

The front fesk was really helpful and allowed my toddler and i to swim before it was time to check in. They answered all my questions with kindness and hospitality.

I’ve stayed at this property a lot because we visit family in the area annually and I’m always impressed by the cleanliness of the hotel! Great place to stay with family.

My family and I stayed here 1 night. The hotel was clean and the staff was very friendly. We enjoyed our stay and will be back when we are in the area.