Homewood Suites by Hilton Columbus

Our reservation was for 3 nights and booked 2 months in advance. This reservation was canceled by the property at 3:15pm via email while we were flying into Columbus, GA for a graduation. When we arrived we were told they had cancelled our reservation, were sold out and did not have a room for us. The rest of family was also staying in the hotel for 3 nights. This was very upsetting. Hotels.com helped us book with another the Clarion and it was very dirty and 2 miles away from family. This made it very difficult to coordinate with family that was staying in our original hotel and spend time with them. I booked this hotel 2 months in advance and for 3 nights. This reservation was cancelled the day of checkin. Imagine this happening to you when you have planned to visit with family and fly in only to find that your hotel has canceled your reservation and you have to stay in a different hotel miles away from your family that you haven’t seen in over a year. This was very upsetting. There has not been any compensation for this issue.

I booked a suite for my family and I to stay for my son's military graduation. Room was clean. We had more than enough space to accommodate my family of 5. I would definitely book here again.

Our one night stay was great. There was plenty of room for our large family. The TVs worked great and second bathroom was so helpful. The staff were so very friendly and helpful.