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ANDREW
12 Jul 2024 - 13 Jul 2024
reviewed on expedia
1 out of 5 stars
I booked two rooms at this hotel. Check-in time is 4pm but when I arrived at 4:30pm my rooms were not ready. I waited patiently until 5:15pm when one of my rooms was ready. They offered me a second room on a different floor but we were traveling with children and requested to be on the same floor.
My second room wasn’t ready until 6:15pm. When I complained about the late check-in to the customer service women she told me she offered me a room on a different floor and that a room on the same would take a while.
If check-in starts at 4pm shouldn’t all the rooms be ready by then?
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Jose
13 Jun 2024 - 15 Jun 2024
reviewed on hcom
3 out of 5 stars
Room very small, people at front desk not welcoming, does not have complementary parking, lack of privacy since other guests can easily look into your room. Not recommended for families.
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Marjorie
21 Apr 2024 - 22 Apr 2024
reviewed on expedia
5 out of 5 stars
Lovely place for families we enjoyed our stay
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Kevin
19 Apr 2024 - 21 Apr 2024
reviewed on expedia
5 out of 5 stars
Close to many restaurants. Beautiful pool
Area. Great hotel for anniversaries or birthdays. Not so kid friendly , which is nice of your having an adult weekend!
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CHRISTINA
19 Apr 2024 - 20 Apr 2024
reviewed on expedia
5 out of 5 stars
Very lively late on a Friday night, area has clubs and scantily clad party goers around. Got in late and was able to checkin to a nice clean room with ease and walk to nearby open restaurants and 7/11 for snacks. I will be back just maybe without the kids they were traumatized by the naked party ppl walking by.
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Jamie
16 Mar 2024 - 17 Mar 2024
reviewed on hcom
3 out of 5 stars
Phenomenal property, absolutely stunning.
We were there for a family visit and unfortunately our room wasn’t ready for 1.5 hours after our check in time. Not great with kids and luggage. And no apology or offer of a free drink or snack.
Otherwise staff was pretty good.
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Cindy
18 Feb 2024 - 25 Feb 2024
reviewed on expedia
5 out of 5 stars
Perfect location for couples or friends. Wouldn’t recommend for families with young children. We had an amazing time.
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Gema I.
2 Jul 2023 - 4 Jul 2023
reviewed on hcom
5 out of 5 stars
This hotel is beautiful and trendy and still very comfortable. The staff is really amazing. The location was perfect for us. I stayed with my family of 4 and we all loved it! We will be staying here again!
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Haley
16 Oct 2022 - 21 Oct 2022
reviewed on hcom
5 out of 5 stars
Hotel Haya was such a pleasure to stay at. Every member of the staff was so incredibly nice, accommodating and made you feel a part of the family. The rooms are very nice, styled cool and clean. Overall, my stay was very enjoyable
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Leslie
20 Aug 2022 - 22 Aug 2022
reviewed on orbitz
5 out of 5 stars
This hotel is beautiful. Decor is gorgeous, loved everything, color palette, tile choice, fixtures are amazing! Lobby restaurant and pool area also very pretty. Location is convenient to explore Ybor City, which has lots of places to eat and bars as well. We were dropping our kid at USF and wanted to stay in a place with places to do - and this was perfect. Later at night in Ybor City though it can get somehow sketchy with the crowd - but nothing really alarming, just to be aware of.