Holiday Inn Tallahassee E Capitol - Univ, an IHG Hotel

Greetings, Upon my arrival at check in, I was scolded and reprimanded in front of my family and other guests by a Miss Janet for not having my card on file go through. A Miss Lanika, the other staff member informed Miss Janet that I should've received a call regarding the concern with the card. I informed Miss Janet that had I been notified when I called in early that day to report a late check-in, I would have easily provided another card since I was never notified of the original charge not going through. She again reprimanded me and informed me that " it aint happening again". It was already 10:30 in the evening when I checked in, however felt embarrassed,insulted, and appalled that she was unaware of the tone in which she used to speak to me. Neither my family or I were addressed with a " Good Evening ", only an insult and reprimand upon our initial chevk in. I informed her that I did not appreciate the tone which she spoke to me because it made me feel like I was being reprimanded for something I had no knowledge of, at which point she became verbally combative with me. I am a Holiday Inn rewards member and have stayed at numerous hotels by this amazing company both nationally and internationally, primarily because of the welcoming and home like setting provided to my family. Miss Janet has left not only a bad impression of the level of customer service provided by Holiday Inn, but displayed the image that late checkin guests are an inconvenience to them.

Jessica during my check in was amazing. Hotel is at a great location for family and friends in Tally. I enjoyed my stay. Only thing was the bathroom sink was clogged. The elevators and hallways was clean. Our room smelled and looked clean. My partner did the “room check” that she check things others don’t and this hotel passed the check. The breakfast was awesome! The OJ wasn’t that good but nothings perfect. I will be returning next time I’m in the visiting Tallahassee.

This hotel has very friendly and helpful staff and is very clean. The bed and pillows were very comfortable, and I slept better there than I ever remember sleeping at any other hotel. I was there without my family, and as a solo female, I felt completely safe in that area of town, in the hotel parking lot, and inside the hotel.

Well, I didn’t like there was no towels after I got into the shower so my husband had to go down and get them. We went down for dinner, and there was a few selections because the truck hadn’t come in. My husband forgot his prescription and nobody turned it in so I was very disappointed. I hope they enjoy the pills because this probably cost you a customer and we come up about every 2 to 3 months now to see your family.

The hotel is nice and the contemporary. Large rooms with nice bathrooms. Friendly staff and great parking. Great for families and nice facilities. Free Laundry room! One thing: Food is Not free, No Water unless you pay and it’s $3.5 at front desk or vending machine. Not pet friendly unless service dog with credentials.

We arrived & checked in. After toting 3 kids to our floor, we found out someone was already occupying our room. The front desk then realized someone accidentally made a mistake. No worries, we just wanted to get into a clean room, shower, & get to sleep. We arrive at our 2nd room. To say it was one big cigarette is an understatement. We could barely breathe. So back to the lobby we go. Finally, after over an hour, we ended up in a clean room. The next morning, Holiday Inn left a nice $226 charge on my CC. It seems they made another mistake & charged me for another night & they said nothing could be done until the charge drops off my bank account. Now the positives: the staff in the dining area were fantastic. Good breakfast, good dinner, & good service. All in all, we survived. Just make sure they put you in a room that isn’t occupied or used for a smoke fest.

Room was very clean. My family and I really enjoyed our stay there.