Hampton Inn & Suites Mary Esther-Fort Walton Beach

This is my first negative review of a Hampton property. Upon arrival after a long day of travel, we had been on the move for over 20 hours. we checked in, got our things got in the elevator, and we got trapped. doors closed, elevator would not move, my kids flipped out and cried. I MADE them ride the 2nd elevator against their will, only for it to be making some really bad noises and movements. So the rest of the stay I had to climb 4 flights of stairs. to make it worse, they knew they had been having issues, I spoke to a gentleman that had been trapped 4 times in the previous days/week. once we got to the room I get in the shower, only to find half way though that there was NO shampoo. So I had to get dressed and go down to the desk. Breakfast the next moring was a struggle. they coudn't keep up with food or coffee, but it was busy. the next morning, they ran out of grits an hour and half before breakfast was over, and refused to make anymore.