Residence Inn Marriott Ocala

We had a great stay. The kids liked the pool, basketball court, and the breakfast. Kevin, a receptionist, was very helpful and welcoming. The breakfast staff and housekeepers were very friendly and helpful as well. Our room was not spit-spot when we arrived, but it wouldn't affect us staying again.

The associates were friendly and accommodating. However, we booked a four night stay for four people and were told that our room would only be serviced on the third day. I didn't mind this but if the room is only serviced once in 3 days and you know there are four people, then why only 3 towels in the bathroom, one makeup wipe on the counter? If you don't want to service the room every day then think about the amount of items a family of four would need. Why should we be inconvenienced every time we need a fresh towel. At least enough items for everyone to have their own towels... The continental breakfast was very unappealing as well, and the associate was rude to my child when he didn't engage with her. He's 8.

This was our 3rd visit to this hotel due to showing horses at WEC. Cons: Kitchen staff is extremely rude and confrontational. “Rose” has been an issue during all of our stays and monitors the breakfast area like the “soup nat from sienfield” I have spoken with manager Kevin and was told “not to stay at his property if I had any issues with Rose.” It’s really a shame this issue doesn’t get addressed as their have been multiple complaints dating back over a year about her rude inhospitable behavior. PROS: Front desk staff & housekeeping extremely friendly and helpful. Always smiling and willing to help with anything that needs to be done. The room was comfortable and clean. The pool was clean and had great lounge areas. We love the “apartment” feel of the rooms the full kitchen is great! especially bc we are there for 4-7 days with a child. The location is safe and there is shopping and dining close by.

The front desk help was terrible. Always answering questions and concerns with an attitude. Also, my other family members had to change rooms 2 times during the one night we stayed. One room smelled really bad, the second room, the pull out bed was broken and could not be used. We reported it to the front desk and they gave them another room but with an attitude. We have been going to this hotel for the last 10 years but I will never go back again. Very disappointed!