Hampton Inn Miami-Airport West

My mom (78) and I were in town for a family occasion, and chose to stay here because Hamptons are usually very good, and an overall decent value. The staff was nice at check in, room was fine, but the problem started that evening. When my mom went to shower after a long plane flight, we had no hot water. none. Ice cold shower for an arthritic 78 year old. I called to the front desk and was told that the hotel had no hot water all weekend, and we were supposed to have been told at check in. We. Were. Not. And how is there not some kind of emergency service/plumber/contact to prevent an ENTIRE HOTEL from being out of hot water?? The next morning, we had hot water again. I called the front desk about compensation and was told that since I booked through hotels.com, I had to go through them. But I got a hot shower. Yay! Later that evening, after our family event, mom went to shower. Again, no hot water. Did I mention that she's 78?? I called the front desk, and was told that yes, there were issues again. Seriously?!? The next morning, it was fine again. But honestly ridiculous for a reputable, name-brand chain. Breakfast was fine. Good coffee! Room/beds/pillows were nice. Honestly just the water situation was rough all visit. (And fyi - contacted hotels.com and they contacted the hotel. Hotel offered $20 and some Hilton points. Sheesh. Hotels.com kicked in $100 in OneKey points but still a disappointing stay all the way around.)

The hotel accommodations was satisfactory. My complaint however is with the shuttle service from the airport. My family and I had to wait over 2 hours for the shuttle despite calling the hotel at least 3 times and being told the bus was on its way. Every other hotel shuttle appeared many times but Hampton shuttle was not timely sent.We did not arrive to the hotel until after 9pm.

It’s a very nice hotel to stay close to the airport specially with kids. Staff very friendly and helpful. The hotel was clean and organized. Highly recommend

Nice place, and very centric. Close to city place and many nice restaurants. As far as the room, it was good. It does need some maintenance in the bathroom, but overall very clean. Nice breakfast area. Nice pool, kids had a blast, but BBQ area was not as expected, it was a tiny BBQ that wasnt working.