L
Luis
22 Mar 2024 - 24 Mar 2024
reviewed on hcom
2 out of 5 stars
Place is very beautiful, but the staff is not up to par. Someone in the staff tried to poison my fiancé while we were at the pool with our 4 children and hid a Bleach pellet in her cup. Se drank it and noticed it tasted odd. We immediately went to the front desk where they some employees were very nice and showed concern, but once upper management was notified, they were extremely rude and did absolutely nothing to make us feel in any way safe in that facility. Unfortunate but we will never stay there again.
H
Hilary
13 Jan 2024 - 14 Jan 2024
reviewed on expedia
5 out of 5 stars
We love the Reefhouse! We’ve stayed here loads of times! The location is great, and we love the west side sunset! The dining options are great, and the staff are always the friendliest! We came down on a last minute trip, and got a great deal! It’s been so expensive lately, so we feel lucky to get a better price. We love the pool and beach areas. We come as a family, and it’s good for kids. Highly recommend!
J
Janet
1 Jan 2024 - 2 Jan 2024
reviewed on expedia
3 out of 5 stars
The A/C was off! A lot of heat in the room and to top it off too much smell of Clorox! Terrible! My children are allergic and as soon as they entered the room they began to sneeze, I told the reception to see if they could clean again just to ventilate the room a little and they told me that they could not do anything! Terrible
D
Donna
27 Dec 2023 - 1 Jan 2024
reviewed on hcom
4 out of 5 stars
The pool and beach area were great. The bar always had a line though and it was pricey! The beach sand was compacting sand so not soft. My kids chose to stay at the pool over the beach.
The room was run down. The bed was complete mush and I’m pretty sure even though we had a 2 queen bed room our beds were actually double beds (my husband and I hardly fit together on the bed and we have a queen bed at home and fit just fine.) While it was nice that housekeeping came everyday, our room was never fully restocked (like water, correct amount of towels, bed fully made.) For the price we paid, we were expecting better. Our view was the neighbors backyard even though we purchased a partial ocean view (we had no view of ocean at all.) We called to have our room switched but were not successful. Overall, we would choose to stay elsewhere next time for the price.
L
Lingyun
28 Dec 2023 - 30 Dec 2023
reviewed on expedia
5 out of 5 stars
Nice property with a relaxed atmosphere for families. We spent two nights there. Although the weather was a bit chilly and cloudy, we were able to enjoy the property grounds and the Gus Grille restaurant. The sunset was beautiful.
L
Lacy
19 Nov 2023 - 21 Nov 2023
reviewed on expedia
5 out of 5 stars
Pur family stayed here for thanksgiving break and it was so beautiful! The beach was quiet and serene and we were able to let thr kids runnariund without worrying about them getting lost or hurt. The grounds were well kept and the staff was nice. We'd definitely go back.
D
Daylen
22 Jul 2023 - 23 Jul 2023
reviewed on travelocity
5 out of 5 stars
I love this hotel for many reasons. It’s a place to rest in family, the service is great, the beach and the sunset is my favorite place and time of the day, the spa it is amazing, the last time, I had a massage therapist her name is Marianela, extremely professional and so far one of the best massage I had in my life. This is my perfect get away when I need a relax weekend.
D
Daniel
17 Jul 2023 - 20 Jul 2023
reviewed on hcom
5 out of 5 stars
Beautiful setting and a well maintained resort with plenty of different areas to relax but also fun activities for the family to do. Bedroom was very well appointed and large with views over the Ocean. Great sunsets from the beach. Would stay again.
A
Asi
1 Jul 2023 - 3 Jul 2023
reviewed on travelocity
4 out of 5 stars
Beautiful , clean and perfect set up for families .
Under staffed , rude bartender
H
Hebert
Invalid Date - Invalid Date
reviewed on travelocity
5 out of 5 stars
Amazing experience. Awesome for kids and families. Very nice environment. The rooms are awesome and the staff are very friendly.