Homewood Suites by Hilton St. Petersburg Clearwater

Two bedroom/two bath suite was perfect for our family of six. And the location so close to the airport was great for our early flight out.

The pictures looked much better than the actual property. The shower head was broken, so water was coming out of everywhere. The carpet in the room looked dirty and the room smelled humid/moldy. The people in the reception looked more focus on their phone, then helping the clients. Whenever you asked for something, they sounded and responded like I was bothering them. If you need place for a quick stop, this is the place. If you need a place to enjoy with the family a relaxing weekend, this is not the place.

First, the female that was at the front desk in the evening is not polite and seemed very bothered that I asked a question and she had to look away from her phone to answer me, next the room was not clean, in the main bedroom there were cereal on the floor I would assume from the person that had left just before I arrived, hair on the sheets, fridge was dirty with something that was spilt and not cleaned, in the bathroom the 3 towels that were in there had black smudged finger prints on them like someone rubbed their hand across them And lastly, the room looked straight out into the pool and seating area literally there were people sitting in my window at night eating and talking loud, was just very uncomfortable. After all of this I did start wondering if it was just me but after seeing reviews of this place online, I am not the only one, there were actually pictures of some people saying there were bedbugs in the bed and on the pillows!! Oh yea the parking lot is pitch black, no lighting at all and no businesses that are open to even help with lighting, the hotel sign was not even lit up, just had a red light going around it, if your from out of the area and not familiar, you are going to pass this place. I am a Hilton Diamond member and this place should be ashamed to ever call themself part of the Hilton family, will never return to this property

Only a one night stay but perfect for the family. Breakfast was wonderful since 2 small children were with us. Very clean, ideal location and the staff were helpful.

Upon arrival we were informed our reserved prepaid room was not available, that they were sold out of two bedroom suites but would offer us, 2 one bedroom suites across the hall from each other. Traveling with a small child this was less than ideal and not what we reserved. It was an evening check in so we took the two, one bedroom suites and were told we could speak with management the next day. We got Expedia involved as well. We were informed from the manager that the reserved room was under maintenance and not rentable. Their solution was to offer points for a future stay and Expedia offered a travel credit. They also said if anyone canceled from a two bedroom we could move. This was all terribly disappointing to not have the selected room available that we had paid for in advanced. Really put a damper on the trip and reason for not giving higher rating. The pros: very good breakfast and Carolyn is very helpful in running breakfast The pool is nicely heated The hotel is quiet Most staff we encountered in the halls were very friendly and helpful So please if you select this property and need a certain room type, call to verify you will actually get your reserved choice.