Holiday Inn Express Hotel & Suites Orlando - Apopka, an IHG Hotel

I had an incredibly disappointing and unsettling stay at this hotel especially arriving at 2 am. Upon arriving, we first noticed the overwhelming humidity in the room, which only got worse as we found mold in multiple areas. It was an unhealthy and uncomfortable environment right from the start. It appears clean. But that wasn’t the worst part. After spotting ticks and bedbugs in the first room, I requested a room change. Unfortunately, this was just the beginning of our ordeal. In total, I had to switch rooms three times, and each room came with its own set of issues. Some had dirty, unwashed sheets, others had an unbearable musty odor, and all were equally filthy. The final straw was when my family and I were forced to sleep in our car because the rooms were unbearable. The sheets felt like something was biting us all night, and no matter how many times we tried changing rooms, the issue persisted. I’ve never had such an awful experience at any hotel, and I wouldn’t recommend anyone staying here unless serious improvements are made. I ended up at the TownePlace Suites Orlando Downtown - Marriott. It was worth the drive! If you are a person who prefers quality.

Will not stay at this hotel again! They didn’t allow me to change dates due to family tragedy and another hotel booked for following day in Fort Lauderdale did so I was very disappointed in their customer service! They took my money when I was going through a hard time. So I will give my business to another hotel when visiting my family in Apopka! Lost a loyal customer for sure!

They robbed me and made up a reservation that I didn't make after telling me that there was no room at the hotel. I will look for another hotel and I had to go with my family somewhere else because supposedly my card didn't work, but this card did work to charge for a no-show for a reservation that I didn't make, it's a theft

My wife and I had a very nice stay. In Orlando to visit with family. Hotel was very clean, staff very nice and accommodating. The breakfast was very good! Overall, we had a lovely stay even though just one night.

Very nice hotel. Great price for area. Outdoor pool was a little cold but kids loved it regardless. Perfect location for all our planned activities.

The staff at the front desk was very professional and friendly, accommodating to our needs. The remaining staff throughout the hotel was very friendly as professional. The location is very central to our family members. Also restaurants, and shopping is very convenient located. Highly recommend it and the cookies are great!!!