The Peaks Resort and Spa

Everything about The Peaks is five star. All staff were willing jump in to help regardless of their title. The rooms were pristine and the housekeeping staff were exceptional given all our ski gear spread out everywhere in the room. The pool facility is also exceptional. The ski valet is top notch. Plan on extra cash for tipping. My only gripe is that the ski in is easy, but the ski out requires you to ski down to the learning area to then take a lift up to the main base area. My entire family loved our stay.

I don’t care for there not being a choice to park your own car or not. Not enough food choices/restaurants/snack bars,etc. coffee shop should be open longer. Sink was clogged on both sides. Shower in desperate need of update/recalling Looked dirty/moldy/outdated. Pull out couch was bent and no sheets were provided. Big ordeal made and after a couple hours was tired and didn’t want to keep arguing with staff (who didn’t know English) and one of the managers - Rosa. For a hotel to charge this much I would think service would be way better. Very disappointed. Wasn’t given option of other room. daughter had to sleep on broken bed. Was told a newer mattress should have been on, but wasn’t. Spent too much time when should have been sleeping and relaxing. Not arguing with front desk through Expedia. Very rude behavior. People checking in at the pool seemed like they were high or something. Not sure what was going on. It’s a beautiful property, but don’t feel it’s run as it should be. More emphasis should be put on guests. The hotel seem like it was half open and it felt not very inviting. I had saved up to bring my two children and was disappointed. Parts of the pool area seemed like it deserved more cleaning. The bushes trimmed and trash was all around. Rusted metal I the pool drainage area, Hot tub needs to be revamped. Seems like so much more could be done. A computer was playing music for the whole pool which could barely be heard.

My family and I didn’t a fabulous time there. Staff very friendly and helpful. This resorts has amazing view, different activities for the whole family, live music, delicious food. We love it.

The property was clean and comfortable. Sadly we were not made aware that the pool, hot tub and slides would be closed. It was a major bummer for our trip as my kids were looking forward to it. Sad that Expedia and the hotel didn’t share this information. Seems like it would be super easy to let the guests t know or advertise on the site.