Hawthorn Suites by Wyndham Loveland

This was the worst experience of my life and Expedia too for not stepping in and doing the right thing. Where do I begin the front desk clerk and her staff were belligerent to myself, my husband and my teenage daughter. I reserved TWO double beds and they put me in a single bed with pullout, I immediately requested a change and was told I had to contact Expedia which I did immediately and after 45 minutes got no where.there was not any bedding for the pull out so I called and requested some after 30 minutes the facilities man came pounding on our door asking what needed to be fixed after explaining we just needed bedding he said they don’t have that and was completely rude and threatening. When my family decided to leave he harassed us at the front desk while the clerk called us liars. The hotel is absolutely disgusting and dirty and reals of pet urine. The worst customer experience ever.

I’ve stayed at this hotel before, for a family function. Plus. Security guard on 2nd floor. Minus. The hallways smelled like marijuana, not my thing and the property is supposed to be a non smoking. Staff was helpful and friendly.

The pool and workout area are closed which wasn’t explained to us on booking. I have 3 kids and we only stay where they can swim usually. Stains on bedding and couch, and smoke smell filled the halls. My niece and nephew found a bed bug in their room;( Will never book here again.

The room was large and comfortable for our family of four. We will definitely stay at a Hawthorne Suites in the future.

It was a very nice room and close to family