Hampton Inn & Suites Denver/Highlands Ranch

We enjoyed our stay. We are a family of 5. All children 8 and under. The breakfast was fully stocked both mornings. We had the pool and hot tub all to ourselves. The hot tub jets are strong (beware). Any staff that we encountered were friendly and helpful. The only downside to our stay is that some of the parking spaces are not very wide. We parked our van within the lines and another car hit our van hard enough that they put a dent/ding in the passenger door. They were within their lines but still too close because the space is too small. Be careful in the parking lot. Other than that we enjoyed our stay!

Surprisingly nice continental breakfast and grandkids loved the pool! Front desk personnel very friendly and helpful.

I've stayed at this hotel once before and, the service was total opposite then what was received the second time around. The young girl that checked in my husband, didn't communicate at all to us anything about pool time's, Breakfast, or check out. This was only our second time at this hotel ever. When we got to our room. It was not what I paid for. I upgraded to a 2 queen, with Microwave and refrigerator. This room we received was on the smaller size with just a refrigerator. No microwave. I went to the front desk to tell them I was missing the microwave. The young girl told me all rooms come with microwaves and refrigerators. I told her well mine don't. She asked her assistant colleague to check another room. This was another young man blonde hair. I had to wait till he was done playing around on his phone for him to actually listen to the girl and, do what she ased of him. Very different service from before. We had decided to go down to the pool and never seen so much kids rough playing making loud noises and just being disruptive to all the other older guests. I usually never leave comments. This situation called for one. I will not be returning to this hotel again. The sad part is I decided to pay more for this one when i could have paid less for a 4 star across the street from them.