Holiday Inn Express Suites Watsonville, an IHG Hotel

Took a family trip up north, glad we stayed here. Very safe, clean and Lots to do near by, and large variety of food very close by.

Our stay was excellent, my Grandchildren enjoyed the pool. The room was clean and quiet and the complimentary breakfast was good. My only gripe was the Ice Machine being out of order or out of Ice they only have one machine for the whole hotel. But otherwise a great stay near many shops and restaurants and highway one.

We selected this property for its amenities and proximity to a family wedding. Great location.

Rooms have paper thin walls and you can hear people walking by. Staff was friendly and helpful. Morning breakfast was a hit with the kids

From the minute we parked I was concerned with the safety of this location. Signs in the parking lot warned about locking my car and securing my valuables. Then I walked in and the front desk was "protected" by see through plexiglass type material. When asked the clerk said it was to protect the night desk clerks (and not from COVID.) When I asked about the parking lot sign and how safe this location was, the clerk advised that the local police usually did a drive through each night. I also asked about the $150 security deposit at check in as it was higher than I was used to. It was explained that the owners had just completed a multi-million dollar upgrade to the hotel and guests were stealing things in the room like the special desk lamp. Thus the need for a higher deposit. Then she proceeded to argue with me on a statement she made about Watsonville being the strawberry capital of the world. As I am from Florida and the local chamber of commerce publicizes that Plant City is the strawberry capital I mentioned that. She became very protective and said that's not possible. All around very poor customer service in my opinion. Then at breakfast, we were surrounded by what appeared to be construction workers or linemen that had stayed at this hotel - no families or other couples. Made me very uncomfortable. I question the safety of this hotel and would not recommend it; especially not for families for older couples.

A bit of a rocky start as the pool was out of order for day 1 then cold for day 2-5. Poor internet in 2 of the rooms but the staff were fantastic, moved us to to a better location which was better. Overall a good place to stay when you have small children with you.

Excellent and family friendly

We went for a family wedding and at the end of the night it was so nice to come to a clean room and inviting bed after a long night of dancing and celebrating. Really nice hotel!