The Inn at Saratoga, Tapestry Collection by Hilton

I arrived after 7 hours of travel from NYC and had one hour to rest before meeting family, but a leaf blower was being used outside. I flagged staff down to stop but was ignored. So, I went to the front desk to address the noise, but the manager told me they were entitled to clean. I was really rattled from the long trip and then the noise and could not believe how I was spoken to. Then when I got back later that night, my room door was the only door on the 4th floor covered with gnats. Staff came and wiped the bugs away with wet towels, but the bugs returned about 15 min later drawn by the light right above the door. I then went to a store to buy bug repellant to spray on the door. Turning off the light above the door would have also really helped, but staff did not provide any more help with the bugs on my door during my 2-night stay. The Inn at Saratoga is a pretty place, but staff doesn't understand how to provide service at a luxury hotel because I should not have to explain why I don't want a loud leaf blower used 15 min after I arrive or how it would have been so easy to turn the light off above my room door to reduce the bug issue. Many other lights above the room doors were off, so that would have helped a lot. I was extremely uncomfortable with how I was treated there. The leaf blower use right after I arrived and then the bugs all over my door really ruined my stay. I can provide videos of the bugs all over the door. Very disappointed.