Wild Palms, a JdV by Hyatt Hotel

Wanted to give this place another try. Had not been in years because prior management allowed dogs in the pool area and pool. Came to find a remodeled lobby and breakfast area and were told the breakfast had been slimmed down significantly from our last stay. Rooms where as we remembered, even the bed felt like the same mattress as before. We were unable to use the Jacuzzi in the evening as there were four adults with three children and a swim tube taking up the entire area. Others were disappointed as well. Children and screaming went well until 10:00 p.m. It was difficult to get in the breakfast line as there was a gentleman with a large dog standing in the middle of it. He then proceeded to take his breakfast and his dog out to the pool area past the makeshift sign that said no dogs allowed. We will not be back!

So, I booked this property solely on pictures of the pool/hot tub area for my wife When you pull up to the hotel, the parking lot is not that impressive, but once you enter the lobby, it is clean vibrant. Staff was polite. I booked a room that was Supposed to be Garden View, but we ended up with a 2nd story room with a view of a building roof. Room itself was nice and clean and had a comfortable bed. Pool area looked amazing, but by the time we settled in, it was a little late so we decided to just crash for the night and didn't get to use it. I will definitely bring the grandkids here next time we are heading to Santa Cruz. I'll just have to confirm which rooms are near pool. Breakfast in the morning was a little disappointing and I ended up ordering Denny's. Breakfast only had Bacon, toast, and Soft boiled eggs. Might of had a few more items, but it did not have many options. My Granddaughter would not be happy because she likes the places that have a make your own waffle station.

My experience was good. The kids enjoyed the pool. Service was great. But We didn’t appreciate the extreme noice level from the room upstairs.

Amazing hotel. Older but redone very nicely. Vibrant colours throughout. We had a wonderful 4 night stay as a family of 4. Basic breakfast was good enough, the beds were so comfortable and the pool was refreshing and a nice place to hang out.

There were several good things: friendly staff, nice property and good size clean room. Renovations to main lobby were happening so it wasn't great but I understand Bad stuff; no streaming on TV, HBO only worked part of the time. I didn't know ahead of time but there was a youth soccer tournament close by so there were kids loudly playing tag, running and yelling till late and then early too. Hot Tub was a big selling point, but then stuffed with kids all day so unusable

We stay regularly at the property when visiting family. During this visit the front lobby was under construction making the experience less comfortable. We were not told beforehand that the construction was taking place. We like the room as they are spacious enough , well appointed and clean.

The rooms were set up great, extremely comfortable and pleasant. They were in the middle of remodeling the lobby and the breakfast was limited because of that. But the staff was so accommodating and sitting by the pool was comfortable and great for visiting with our extended family.

Stay here if you have loud kids that want to play in the pool from 6a to 10 p. Also, if you like fire trucks they come by several times a day. Not a quiet restful stay

Went for a personal relaxation weekend. All I really needed was a quiet weekend and a hot tub. Guest services welcomed me and didnt hesitate to start my stay off right; Shay and Iris were so friendly and made sure my stay was just what I needed. The facilities staff were super helpful and friendly, assiting me with my bags without even asking. The guests were also like an extended family everyone socializing, sharing stories and travel tips. Even made some new friends!

Convenient with lots of parking. A bit noisy in the room (door to hall did not seal so all hall noise came in just as though we'd left the door open). Only a problem for the 2am party people returning and the 4am dog walker baby talking to her dog.