Cupertino Hotel

My recent stay at the Cupertino Hotel fell short of expectations. The check-in process was average, but it was concerning to be required to sign a document prohibiting in-room parties. Upon arrival, the advertised property condition did not match our experience. The hotel appeared noticeably different from the online photos. Additionally, our initial room assignment on the second floor presented a significant challenge, as the hotel lacked elevator access. This proved particularly inconvenient with luggage and for my parents. Unfortunately, the room itself had further issues. There was a leak in the ceiling, originating from the toilet above. The color of the leaking liquid strongly suggested a sewage leak, which raised serious health concerns. Given the potential health risk and lack of rooms with elevator access, my family and I felt we needed to check out immediately. We informed the front desk about the leak but were only offered a room on the third floor, again with no elevator access. This was not an acceptable solution for us. Unfortunately, both the Cupertino Hotel and Hotels.com have denied a refund due to the non-refundable nature of the booking. While I understand the non-refundable booking policy, the significant discrepancies between the advertised property and the actual experience, coupled with the potential health hazard, warrant a resolution.

The property itself was not kept up. I tried calling the hotel prior to check in and both numbers on their website stated it was disconnected? The access gates into the property did not work -anyone can have simply walk into property-which is did not feel safe to me. The elevators were out of service which made it hard to get around with kids. Overall, it wasn’t a great experience. Sadly to say

Pros: The location is incredibly convenient, nestled next to the I-280 at De Anza. Staff were pleasant and helpful, especially when we needed to change rooms from the third floor to the ground floor to minimize walking. Inexpensive nightly rate. All areas are clean, except for the carpet. Cons: The building feels old. Stained carpet in the lounge area (where breakfast is served), elevator out of service. Fountain and pond look unkempt. Breakfast consisted of coffee, juice, boiled eggs, breads and cut fruit, with some boxed cereals and yogurt, together with single-serve packets of peanut butter and cream cheese. No bagels to go with the cream cheese, and neither of the two toasters worked, so no toast. Summary: I would stay again, with appropriately moderated expectations, but this is not a place to invite or entertain family/friends.

It was perfect for a quick one night in town to visit family. Front desk was friendly and quick. The room was clean, bed comfy, blinds clean, restroom clean. I wish I had more time to enjoy the other amenities they offered like the pool, breakfast, and happy hour, but unfortunately I had to be on my way early.

Check in easy, room large, clean, quiet, breakfast delicious, parking easy, child friendly, checkout fast

We have been coming to the Cupertino hotel for a few years now. Our favorite part of the experience of being at the hotel is the morning Omelet station. The service is amazing, and the staff are extremely accommodating. I highly recommend staying here if you are with family, with your loved ones, or simply want to be taken care of for an evening.

The restroom was stinking so bad, i had to step out a room freshner. I had requested connected rooms as we were traveling as a family with grown up kids. The rooms provided were in different corners. Hotel has only 1 functioning elevator thats at the back and you have to drag your luggage across steps. I saw an elderly couple struggle with their luggage at the steps next to the pool. The free breakfast is of really poor quality. Don't believe the pictures!

Dog friendly, convenient location, and a great breakfast. We stay here when we visit family in the Sunnyvale area.