Doubletree by Hilton Campbell - Pruneyard Plaza

Very cleaned and family friendly

I requested the front desk for 10 minutes extra to check out because I have a little child with autism, I was trying to get him ready to go and they said no. I needed to leave exactly at noon

We were in town for a family event. This hotel was perfect as far as location and convenient, walking to shops and restaurants

Better if someone helped with the luggage carts when you arrive with kids.

This is a great hotel when visiting family. Room was comfortable, however, we were hit with a VERY strong chemical smell of cleaning products (bleach) when we entered the room; it never dissipated our entire stay. Dangerous for health; it made us nauseous & gave us bad headaches. Even when we woke up, it’s all we could smell. We told front desk clerk upon checkout; she apologized & said cleaning staff sometimes uses bleach to clean. She was very sweet & sympathetic to our concerns. A 2nd front desk clerk chimed in & said, “At least you know it was clean.” Not a good response to someone who felt ill from the smell of cleaning chemicals. There are so many other safer, odor-free cleaning alternatives that don’t jeopardize health. We want to stay there again, but only if there isn’t the intense headache & nausea-inducing odor of bleach for entire stay. It’s our hope that hotel staff sees this review & changes their cleaning protocol, because other than that it’s a great hotel. Hotel is a little noisy, but it’s to be expected for a hotel located in a busy shopping center. Parking is difficult especially at peak hours; there should be parking spaces designated for hotel guests only so we’re not competing with shoppers & diners for a parking space. We visited hotel bar for a cocktail & really enjoyed our interactions with the staff. We also liked that we could dine if we didn’t want to leave hotel. We highly recommend this hotel, but only if there’s no strong chemical smell in room.

My daughter and husband stayed here for one night for convenience to a softball tournament. It was minutes from the field (Bagby Elementary), and walking distance to a great assortment of shops & eateries (just behind the property). My son and I joined the fun at the pool and the entire family utilized the room for showers and afternoon relaxation. I personally loved the Crabtree & Evelyn toiletry items in the bathroom—everyone smelled delicious! Doubletree is known for their cookies at check-in, and they did not disappoint. Our entire team had a blast, and should we have another tournament nearby, we will gladly come back.

Great ..except for kids running above our room in the morning ..

We have stayed at Doubletree a few times in past years and thought the stay was good, but this is when breakfast was edible and included, and there was sealed ceilings with no holes above the shower. There was an obvious leak from the pipe above, and per my husband it looked like it had just been spackled over before. Breakfast turned out to be $20.00 per person even though it was inedible. Eggs tasted like chemicals or metal. Bacon was swimming in grease, no hash browns or breakfast potatoes….French fries! It was the worse and I made them take it off my bill. I don’t normally do reviews but I felt it was necessary this time to save others from staying here. Yes, they did move us to another room and supposedly they removed the $40 breakfast, but the staff’s reaction was like “business as usual.” Like this happens all the time. Not good. We travel from So Cal 2-3x per year to see family in San Jose. This hotel will not be on my list.

Convenient for family gathering

Close to my daughter & her family! My mother (92) appreciated the friendly front desk staff & the cleanliness of the room & lobby. Comfy beds. Grandsons came to swim, which was fun sharing that experience with them. Parking was a bit of a challenge…. but I dropped off my mom & parked further away.