Best Western Plus Pepper Tree Inn

The room was very outdated. I was under the impression that we booked a refurbished room but ours was not in updated condition. Beds were not comfortable, air conditioner was VERY LOUD, buzzing sound all night, carpet was dirty and our kids feet were black from walking on the rug. Pool and spa were nice. Sliding door to grass area was convenient and fun for kids to go outside. Location convenient to UCSB, SBCC, and downtown.

It is an older hotel, and they are remodeling. The breakfast room was closed. However, they have a lovely green courtyard with a kidney-shaped pool and a hot tub. We had a great time relaxing before exploring State Street. The bed was comfortable, and the hotel was quiet. The bathroom was clean. We had breakfast at Farmer Boy nearby and highly recommend it.

Had a few days to do business in Santa Barbara. 2nd time staying here nice hotel. Nice clean rooms not to big or to small if your traveling with a family member or not. Close to restaurants and shops. Everything you need and a short little drive to downtown area. Also close enough to UCSB which is a plus if you have a child attending school and are not from the area. Would and will stay here again when need be.

This property is being remodeled and our room was nice, however we had some kind of leak coming from the closet area, and there was a large gap under our door at the bottom that was perfect for bugs and cold air to get in. The worst was our neighbors, 5-6 loud drunks both nights and the hotel did nothing for us. They were going strong after 1 am. Hotel response was well,you booked with Expedia and we can’t do anything for you. Not happy as these drunk asshats were slamming doors and yelling. Called the desk twice on Saturday night, I would have been happy if they would’ve thrown us out for complaining and giving us our money back. Instead nothing happened to these kids, we lost sleep and apparently their hands are tied. DON’T BOOK THSI PLACE, THEIR RESPONSE SUCKS AND IT SEEMS AS THOUGH THEY DON’T CARE IF YOU CAN’T SLEEP BECAUSE OF OTHER GUESTS. I am really not happy with the hotel response and I don’t know what Expedia will do. There is a nice courtyard and we had 2 chairs and a little table but our F’ing neighbors were using during the night and then up at 7:30-8:00 sitting on our patio.

Front desk staff was friendly. Pool and hot tub are fine. However the rooms are very old, carpet had stains, bad plumbing, loud AC units in each room. Very noisy guests next door kept us up most of the night. Have no idea what they were doing, but kept going in and out of their room and slamming the door. A person yelled out obscenities in the morning as they walked around the hotel grounds. The room was expensive. Not recommended at all for families.

Rooms are run down with zero sound proofing. Within 10 mins of arriving, we had to move our room as we could hear everything that was being said in the next room. It’s their interconnecting door that causes the problem. Breakfast was extremely disappointing. There black table cloths were dirty, so was the floor and you were expected to sit on old office swivel chairs. There was zero supervision which resulted in one noisy family steeling food from the breakfast bar. That experience has put my off Best Western for life

Nice and family friendly

One of the reasons we stay at Best Westerns as a family is for the free breakfast, but we told when we were checking in since they were remodeling there would be no breakfasts. This would’ve been nice to know before we made our reservation. We would’ve stayed at a different hotel. We count on the free breakfasts as part of our budget for the trip. It was very disappointing. The staff however, did offer us a small discount as compensation. However this was very disappointing. Also, we needed to switch rooms because the water in the shower fluctuated from very hot to very cold and was not only uncomfortable, but also very dangerous. Once again, the staff was very accommodating, and all of the staff was always very friendly, helpful, and efficient. we also really enjoyed the courtyard, the pool in the hot tub. The gardens outside the patio and in the courtyard were very nice and well kept. The pool was warm and lovely and clean. So is the hot tub. Overall, the property was nice, clean and pleasant, but it is old and definitely in need of renovations and updates which they are currently working on.

Walls in this hotel are paper thin. Noise from other guests, including kids shouting and doors slamming - was a big problem until very late at night and started again very early in the morning. Location is not from walking distance to anything, so all in all I cannot recommend this hotel for any reason!