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Kimberly
4 Jul 2024 - 7 Jul 2024
reviewed on hcom
2 out of 5 stars
Overpriced for what I was expecting. Beds were uncomfortable, bathtub wasn’t draining, got infested with ants by day 3 because housekeepers didn’t clean room. When I say infested I mean trails coming down from walls top to bottom , climbing on kitchen table, tv stand, and were even in my kids clothes.
I had to call for 15 minutes straight just to get toilet paper sent up to my room, which I ended up needing to go to lobby for.
I think worst of it all was having to put a deposit down TWICE just because it was 2 rooms, so $300 on hold until check out. I expected the parking fees not the $150 extra for deposit when it was one family staying in rooms
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destiny
11 May 2024 - 12 May 2024
reviewed on hcom
5 out of 5 stars
Came down to visit family wanted something that felt a bit homey. This hotel definitely delivered on that, was very clean staff was helpful and had great customer service. Already planning to stay again
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Winnie-Anne
17 Jun 2023 - 18 Jun 2023
reviewed on orbitz
4 out of 5 stars
Check in time is at 3 but when we got there around 330, there were no rooms available for us. We had to wait an hour before we could finish our check in. That was the only inconvenience for us. Otherwise, staff was very friendly and apologized many times for not having anything available. The property is very nice and clean. My family and I were able to utilize all the amenities like the pool, the gym, and the game room. It was a very pleasant stay. Would come again if we needed somewhere to stay in the area.
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Mishalay
10 Jun 2023 - 11 Jun 2023
reviewed on orbitz
5 out of 5 stars
We enjoyed our stay for family member college graduation nearby.
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Lourdes
26 May 2023 - 30 May 2023
reviewed on hcom
4 out of 5 stars
everyone is friendly , my suite was very quiet and breakfast was good for my kid and myself . very clean.
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Amie
6 Apr 2023 - 8 Apr 2023
reviewed on hcom
5 out of 5 stars
Very new and clean hotel. Excellent for family and long trip as suite room provides a full size fridge, stove and everything you need to cook or heat up a meal. Love the separate living area and bedroom! Great breakfast options as well!
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juan
4 Mar 2023 - 5 Mar 2023
reviewed on hcom
5 out of 5 stars
If you plan on visiting San Jose, This is the place to stay. conveniently located,close to Top Golf, Levi stadium, Great America and ez freeway access. The family rooms are spacious and clean. The service was impeccable. Greeted with a smile and check put was a breeze. Plus the breakfast was awesome. Full breakfast served and complimentary. Saved a bunch of money. Thanks again guys
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GEOFFREY KWAN SHING
28 May 2022 - 30 May 2022
reviewed on orbitz
4 out of 5 stars
This hotel is really family orientated. Not a lot of hotels come with a dishwasher and a full size fridge.
The down side is the location. It is located next to the highway. So if you get waken up easily at night, there is a good chance you wont have a good rest.
Breakfast is acceptable...it would be nice if they can introduce a bit of a variety on different days instead of offering the same food everyday.
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ash
28 May 2022 - 29 May 2022
reviewed on orbitz
5 out of 5 stars
Appreciated the cleanliness and promptness of the staff when requesting additional pillows and towels.
Pool was heated which was also a plus as the kiddos wanted to swim but it ended up being a chilly/windy evening. However we were still able to get some fun in the pool during our free time.