Hilton Garden Inn Irvine East/Lake Forest

This hotel was great for our Disney trip. Very family friendly and great price.

The good: - Attractive lobby and friendly personnel. - Reasonably price for the area. - Well located for our purposes. Not so good: - Bathroom door stuck badly at the bottom so that it made a loud noise when forced open. Also, same door could not be left closed but not latched, because it would swing wide open. So one either had to close the door completely, producing a loud noise when opened, or leave the door fully open while using the toilet. - We had to change rooms at 10:00 PM because of a family in the next room with a crying baby and other loud small children. The real problem here wasn't the family next door because that is what small children do, but the lack of effective sound insulation. These rooms are designed with a door that can be opened between adjacent rooms, but the result is that it sounds like you are sharing your room with the other occupants. - This is more of a personal preference than a fault with the hotel, but the dressing area is in the bathroom with the toilet and shower, so a traveling couple can't have one person brushing teeth and doing makeup while the other uses the toilet/shower. - No water glasses are provided, so that one has to use one of the two paper coffee cups to take medication.

The assistant Genral manager (Marcel) was extremely rude to us during our whole stay. He also lied to me and my husband several times. He placed us in the worst room, half of the appliances in the kitchen didnt work, there was exposed wires underneath the sink and hd a mising cabinet. I have a 2 year old and that is a major hazard for him. When i wiped down the room my paper towel was covered in dust and dirt, as if the room hadn't been cleaned in days. On top of that the fire alarm kept going off becausd of the young kids across the hall smoking. Preventing my son from napping. Q

Quiet, comfy, cable worked great & I slept like a baby. Thanks for a pleasant night’s rest!

Reservation was made for 2 adults and 3 kids. The kids had to sleep horizontally on the bed. The hotel would not provide a rollaway bed or a room with a sleeper sofa.

Great customer service, clean rooms. Easy check-in. Lovely simple hotel. Our #1 place to stay when visiting family in Lake Forest.