Hyatt Carmel Highlands, Overlooking Big Sur Coast

A pool is important when traveling with children. Unfortunately, the fact that the pool is closed for maintenance wasn’t disclosed. Otherwise, I would have stayed elsewhere. They also couldn’t find my breakfast add -on. The room smelled like mold causing for horrible allergies.

Staff on the afternoon of August 6 were not welcoming or polite. The manager seemed to want to avoid the lines of people forming to check in. We arrived at 3pm and while I understand “check in is at 4pm”, we had to wait with our overtired toddler for an hour while we watched MANY other guests get their room keys well before 4pm. Our experience could have been enjoyable if they’d be apologetic instead of giving us the illusion our room would be ready soon. Not accommodating at all and all three staff seemed miserable. Hotel is old but fine. Balconies unsafe to have young children outside due to unsafe fencing. Our screen door also didn’t lock which meant we had to have the glass sliding closed on a hot afternoon.

We really loved the property, it would’ve been nice to have more dining available, especially for children.

I’ve never written a negative review for a hotel stay, but my experience here was so bad that it deserves mentioning with hopes that someone else doesn’t make the mistake of staying here. Essentialy, it was not worth the $800 a night. I took my family here for vacation primarily so my son could use the pool and found on arrival that it was closed due to a landslide. I would have booked elsewhere if I had known this ahead of time. The views are amazing but the property is not well maintained, the rooms are old, sheets stained, hot tub filthy (dead snails, debris) and the path to our room was flooded.