La Quinta Inn & Suites by Wyndham Bakersfield North

Shower needs & i found baby roaches

Good breakfast. Nice room. Need security guard. Need cameras in the stairways. It is a shame I had to call the front desk 3 times in 40 minutes about the children stomping and running over my head after 10 pm. Then had to go to the desk at 12:49 for the same running and stomping children.

Everything looked great. However, it wasn’t. The room and beds were okay nothing out of the ordinary. My family and I booked the hotel because my kids wanted an indoor pool and we liked the pictures we saw when booking it. When we arrived and went to see the pool we saw the water yellow. We thought it was because the ceiling and walls were brown and the color was projecting to the water. We continue to our room, changed and went down stairs back to the pool. We all got in, spend quite a while there. At around 9 something we went back to our room shower and went to sleep. The next day I got up early started packing for check out. Fast forward to our arrival home. I open our bags to wash our wet clothe and a really bad smell came out of them. It turns out the yellow color we had seen on the water was urine. My three kids woke up the next day with eye infections and ear infections from that water being so dirty.

My check-in was at 3 PM. When I got there, they told me it was still going to be another 30 minute wait. Even thought the check in time was 3pm. My family and I had a long trip and had to be at a family event at 4:30. So we needed to get ready quickly and leave by 4pm. The room wasn’t available until 3:40pm. But other than that the stay was all right.

There were a lot of things that were upsetting. The first and foremost were the cockroaches. We found three. Two dead and one alive. This was disturbing because we had our luggage open. See photos! Secondly, my kids were supposed to sleep on the bed pull out in the sofa and the sheets were not changed and had disgusting hair on them and trash down below. I went to the front desk to get new sheets to change it myself and the mattress was covered in old or maybe new urine stain. I talked to the gentleman at the front desk and he was not able to switch our room due to full occupancy. However, he was able to provide two fold out beds for my children. When we stay at a hotel, we expect comfort and cleanliness. I have never stayed in hotel in these conditions. Hopefully this information can help anyone going forward so that other families can have a pleasant stay.

The property was clean and well kept Big problem was the noisy neighbors on all sides People running up and down hall all night long.There were no quiet hours set. Dogs, not service animals, were everywhere, running down halls and in the morning dining area We are a family with allergies to animal dander. Lastly, the front desk requested to take a photo of my credit card at check in I did not comply.

We had a delightful stay. This hotel is great for families—our kid loved the indoor pool and hot tub, and the breakfast in the morning was very enjoyable. Staff were lovely and helpful. We’ll be back next time we pass through Bakersfield!

From the moment we arrived we were greeted like family. The staff does recognize us as we’ve stayed several times for several nights. This is a good thing! Thank you!! Every request was immediately honored during our 3 night stay. Also, Your EVS girls are wonderful. Our room was very clean and fresh and they were very helpful with freshening our bathroom each morning. This little thing is HUGE to us!! Bed and pillows were very comfy. Noted new bed spreads since our Christmas stay and they are a nice neutral touch! We stay first floor by freeway and while there’s some noise, it’s not interfering with rest. New fast food keep opening and you are well set up for meals and or your favorite coffee, all within walking distance. Easy access to 99. As dog parents this hotel is your place to stay. Big dog friendly!

The staff was extremely helpful and accommodating. I didnt get the name of the guy that checked us in but Bill and him were perfect representatives to your company. Any time we stay in the bakersfield area, THIS WILL BE our go to place to stay. Very clean and comfortable for our family. Thank you!!

My family liked the indoor pool and free breakfast. My family didn't like that is was too noisy at night. We had to wake up early for a soccer tournament and people in the floor above us was very noisy until very late.