Springhill Suites Marriott Little Rock West

Super clean, super friendly staff, perfect for the kids pool and the room was very comfortable.

The ac in our room didn’t work. In the first day, someone came to check it. He restarted the unit and we gave it some time. By the time we got back from dinner there was no change. The hotel was booked and we weren’t leaving our family who was in another room to go elsewhere. It was suffocating hot in the room. The lady at the front desk was super helpful and the room itself was great but that no ac really made it hard to be fully comfortable.

I was looking for a convenient and economical place to stay for a family visit in Little Rock. This hotel met those needs. At check in I was told that the room service occurs every other day, but if I should need anything to call the desk. I did not ever call the desk except to leave a wake up call that I did not get. I arrived on Wed, no room service on Thurs (as expected) and I was sick on Fri so stayed in my room the entire day with a notice on the door. I did leave the room Sat and anticipated that room service might come since I did not get it on Fri, but it did not. When I returned it was too late to call for room service. I left very early Sun morning. All in all the experience here was good. Breakfast was not much to describe, but overall it was an adequate experience.

We booked a room based off of reviews as we were driving through from Georgia to California. The reviews said it was clean and decent even dog rooms. Ours was not the case we opened the door to a terrible odor. The heater was t turned on and now we know why. Not only did the room smell like pet but so did the heater. Other then that it is just a really old run downed hotel chain definitely due for an upgrade. As for front desk there was only one person on and about 10 families trying to check in. While she did her best she should have had some support it took about an hour to get into our room at 10pm at night. We had a long day the next day and after checking in and getting g settled only for about 5 1/2 hours of sleep. As for the surrounding area it was fine nothing great no where close to the hotel to rest walk your pet and in the small strips of grass lots of dog poo due to no where else to really walk you dog. Also no access to pet baggies to pick up the waste. Since this is a pet friendly hotel I would assume they had these items. We checked out at 6:15 and breakfast was suppose to be available but nothing was out or ready to go so we also skipped that. Which with three kids was another reason we booked there. Overall the hotel served its purpose for us to sleep and get back on the road but I would not recommend it to anyone unless it’s all that was available and in your price point.

When we arrived at SpringHill Suites in Little Rock, AR after traveling for 10 hours with 3 adults and 5 children, they had no electricity due to lightening striking their transformer. Barbara the desk clerk and Christian the owner/manager seemed nice at first, writing our names on the paper spreadsheet of the reservations printout they had, stating as soon at the electricity came back on, our reservation would be cancelled and we would receive a refund. It has been 13 days and multiple phone calls and conversations with hotels.com and SpringHill, no results even though both have repeatedly said we would be receiving a refund and emails with info. On 7/21/22 the owner/manager Christian told me he added notes to his computer reservation system and was having his agent process our refund which is $249! However yesterday, hotels.com was informed Christian marked us as a no show. We had to drive an additional 45 minutes, stopping at 5-6 other hotels to find lodging, dragging the poor 5 kids along and spending an additional $240, rest assured we were NOT ‘no shows’. Very disappointed in hotels.com process of handling situations like this with apparently dishonest personnel.

Quite a decent place to stay overnight. We had our fur baby with us and we were assigned a room on the first floor and close to an exit door, convenient for breaks and carrying luggage.

Stayed overnight prior to my daughters early morning medical procedure. Pictures showed a separate sink for the kitchenette and some counter space, but all we got was the mini fridge and microwave. It would be difficult to make it work for more than an overnight trip with a little one. Maintenance had to come work on the A/C upon check-in, but it worked fine after that. Extremely loud guests on the floor above. Beds were extremely comfortable and the location was convenient. Hotel provided a crib for the baby that was very clean and comfortable.