The Wigwam

We love this property so much because it’s very easy to get in and out to your room. Parking is close. Great lawns for our dogs and they have a great restaurant selection. Breakfast has always been very good and room service is excellent. We usually only spend one night because we’re traveling through, but hope to one day spend more than one night and enjoy the golf course And pool area. Huge slide for the kids it’s great. It looks wonderful although their lounge chairs are very old-school. The vinyl slats could be updated.

The check in time was 4pm and they were supposed to text me when the room was ready. At 4:45 I went to the front desk and asked status and the room was ready, but they never texted. This made us late for our dinner reservation. The pool is nice but there was a ton of kids. People are supposed to wear wrist bands to show that they are guests at the hotel, but very few people were wearing them. It appears that they let anyone in. There were so many people that there were no available loungers anywhere and very little shade. They need to consider a sail shade for the pool.

We loved our stay at the Wigwam... we booked a bungalow as we were in Phoenix for a family birthday celebration. The rooms are super spacious and stylishly designed.... and very comfortable beds. Also, the grounds are spacious as well with a golf course and amenities.

The customer service at this property is excellent. Anything that we needed was promptly attended to. There was an incident at the family pool that required everyone to leave, but they allowed us to use the adult only pool for the rest of the day, which we appreciated.

My family and I enjoyed our stay. We loved the resort.

We came to the resort as a family to enjoy a staycation. We enjoyed the majority of the stay with the exception of the following. First, our room was not ready for almost an hour after the promised time and no concession was offered. It would have been nice to have received some drink vouchers or something. The pool area was rather unclean the entire time we were there including early morning when we first arrived to our chairs. We had to clean up the area by our chairs before sitting down. There was also a huge lack of garbage cans throughout the resort. Our room had one small can in the bathroom and there was no place to throw garbage away in the pool area. The resort is lovely but could use a little bit better attention.

We’ve stayed at this property before and have always had a great time. This time however we had an absolute awful experience. The pool was dirty only half of it was open due to renovation which was not mentioned until check in (one of the reasons I chose this resort was for the pool and the slide my kids enjoy). Once it got dark there was not much lighting in the pool or jacuzzi area which was a major safety concern with small children swimming. The tennis rentals close at 4pm on the weekend but stay open until 9pm during the week. Which makes no sense at all!! There was not much for the kids to do at all especially teens. Then we were woken up at 9am by housekeeping asking us about check out which was not until 11 am! Very inconvenient and unnecessary.

Great resort. Service at restaurants was way below expectations (45 min - 1.5 hour wait for 2 kids 2 adults meals) otherwise awesome.

The staff was extremely nice and helpful! My kids loved the pool and hubby loved the bar at the pool. Breakfast at Red Allen’s was amazing!!!

Took the kids and had a blast