Bentley Hotel

My daughter and I stayed at the Bentley for 6 nights while exploring Scotland. The convenience of a 5 munute walk to town and the train station made the trip manageable. The hotel was cozy, clean, historic, and relaxing. A full breakfast was served daily to begin our daily adventures and the staff was like family. I would stay here again. Thanks to the staff for welcoming us.

This hotel was a good day although I think a bit overpriced at its original price. A few things were a bit annoying like no lock on the bathroom door and sockets not working in the bedroom. Also before our stay I sent several emails and tried to call regarding an extra bed for a child in the room, but I wasn't once able to make contact. Staff were great though.

Where do I start…. It says 24hr reception…on arrival there was no-one there and after looking around there was no-one available…after 10/15 minutes a female appeared to book us in. We dropped off our bags and left to have dinner with family. On our return yet again no-one about. Room was freezing -8 outside. Back to reception…no-one…used my mobile to call reception…eventually someone turned up. Every other hotel we’ve been to has had the heating on in the room for arrival. Finally some heat but it didn’t end there. My son who is 6ft 1 tried to get a shower…his head was 1/2 inch from the shower cubicle ceiling and try as we might we couldn’t get hot water for the shower so gave up. There was black mould on the ceiling above the shower. Finally the beds were absolutely awful. Could not get comfortable no matter what position I tried due to springs poking into me…so there you have it…never again…couldn’t tempt me in any way to stay there again. Didn’t try the restaurant for breakfast so can’t comment on that. I know it’s an old building etc but even taking that into account it was a terrible experience. Did not report any of this as there was no-one about yet again and had basically had enough….

Couldn't fault it travelled with family for Hamilton races 👍