Malmaison Glasgow

Stay here at your peril. Unless you are very hard of hearing there is a good chance you will have a dreadful stay. I was initially booked into room 120, which is in a corridor of ‘junior suite’ rooms directly above reception that, oddly, is only accessible up a flight of stairs. The squeaking of floor boards started in the corridor. And then into into the room. And then I heard the people in the room next door squeaking around their room. And then the people in the room on the other side squeaked around their room. Literally every step. It was unreal. The entire floor of rooms was one big interconnected squeak-fest. I have no idea what is wrong with that floor (old converted building?) but I am shocked that a brand like Malmaison has the nerve to sell any of the rooms in that corridor. The receptionist was pleasant when I asked to change the room (let’s just say she didn’t seem surprised when I mentioned floorboards). Room 452 was in a more modern wing of the hotel and at least had a solid, quiet floor. But then I heard coughs and sneezes from next door and the room was close enough to the lift to hear the announcement every time the lift doors opened. There were other issues: hand basin didn’t clear water quickly;all the hot taps had bizarre signs warning of extremely hot water; no plugs by the bedside to charge phones; tired decor. The staff were pleasant and I don’t enjoy leaving a review like this but people deserve to know how significantly below par this property is.

We did not use the bar or restaurant in the hotel and the main purpose of staying there was to get a decent nights sleep after an evening out with family. Unfortunately the room we were allocated was close to the ground floor lifts and had zero sound proofing internally. Any noise in the corridor or the adjoining rooms was clearly audible in our room (and I presume vice versa). I apologise unreservedly for snoring. The bing of the lift and the voice saying 'going up' might as well have been in the room with us. When the people staying next door closed their curtains I thought someone was opening ours. When the cleaning staff started hoovering the stairway in the morning it was clearly time to get up. As we left we advised the chap on the reception desk of our concerns . He told us to contact them directly next time. There wont be one, but it did make me wonder of Expedia customers get allocated the crappiest rooms. There were other small niggles in the room e.g. the doors on the wardrobe didn't fit andthe toilet door needed to be closed very noisily to actually stay shut, but the primary issue was the lack of internal soundproofing. For a mid-market hotel this is pretty poor.