DoubleTree by Hilton Edinburgh - Queensferry Crossing

Overall disappointing. Room: We stayed in a corner junior suite with a great view. But that was the only good thing about the hotel. The room appeared poorly maintained. There were stains on the furniture carpet the paint was chipping on the walls and the refrigerator was not working. When brought to attention was told they could ask cleaning staff to come in the morning however could not do anything more as was fully booked and did not expect that to change tomorrow rather than waiting to at least check the following day. The following day when we went to follow up with the front desk they had no idea what we were talking about. Staff: did not greet us or help with our luggage. During dinner we were ignored most of the time. Waited through half of dinner just to receive water after asking several times but noticed other tables being tended to. I will say there was one female employee in the restaurant who delivered the food and was great. Overall frustrated dissatisfied and disappointed. Not what you would expect from Hilton or a supposed 4 star hotel. Customer service was poor after bringing my concerns there was no real response effort or follow up. I ended up checking out and that was also not a positive experience. The women at the desk did not really give a response. Thank you very much Expedia. I believe the only reason I received a refund was due to Expedia. Definitely would not recommend this hotel.

We stay here a lot this is a fabulous hotel staff are warming and friendly and breakfast is amazing. I think management need to have a think about some recent choices that will put me off possibly coming back and I think they will know straight away when I mention children running up and down the breakfast area that we’re friends of the staff and staying there and the smell of weed coming from the downstairs rooms possibly 105 area. This is such a brilliant hotel please don’t ruin it by putting authority money over guests that pay decent money for a fantastic hotel. Don’t let think go downhill !!

We had two junior suites with king-sized beds and views of the bridge booked for our final night in Scotland. These rooms are amazing, and I wish we'd had more time to enjoy them. Nice, firm bed; snacks and waters provided for free. Good water pressure in the shower and a towel warmer too.