ibis Belfast Queens Quarter

The staff had no control of customers requirements, told the hotel had Irons, this was not the case we got offered 4 irons all where damaged and did not work, it was a case of back and too the reception, eventually i sat in the bar and waited for one to be supplied. it was never going to happen, can't raise a Purchase order over the weekend? so i asked could i fix one of the irons by using parts off others to make one good one. bye now 4 hours out of our day had gone. asked for food told they didn't have any. then they indicated the fridge was off, then after further discussion's they eventually found food and made use panini, curry, chips & pizza (what was all that about). the hair dyers in 3 out of the 4 family rooms over heated and you continually had to wait for the thermostat to reset before the ladies could dry their hair. too many small issues but generally extremely poor for £233.00 for two nights for a standard room.

The manager Rebecca Tyagi was very rude and did not make us feel welcome at all. I had 4 rooms booked and 3 of them were not ready for check in and we had to wait at hour for them to be cleaned. Do not recommend this hotel for a family or group booking. I was extremely disappointed.