Purbeck House Hotel

I want this to be balanced and not moany, so let’s start with the positives: - hotel in a great central location and very convenient for both the town and the station - staff were pleasant and helpful, apart from the below - rooms are borderline dated, but ok. Shower great! - breakfast was good Now not so good On arrival I was told that breakfast was not included and would be £15 per adult and £10 per child which surprised me a bit as I could remember a picture of breakfast on the bookings and this influenced my decision as the room wasn’t cheap When I checked this, the booking clearly said breakfast was included so I went back to reception in the morning - to be told that breakfast was never included, but the receptionist conceded that we could go for breakfast and they’d look into it - despite me showing the email confirmation. In the restaurant I had the same challenge from a member of staff quite loudly in front of everyone else. Then again by the owner, again in front of everyone and said I understand you have a problem, to which I said not really, only to be told that everyone pays for breakfast and the manager would want to see me before we left … somewhat humiliating. The receptionist checked in with the manager and before breakfast came over and quietly apologised …. As breakfast was indeed included. The staff were the same very nice people after. No apology so far from the owner Soured the experience somewhat, not enough space as I’d like to offer advice

Our stay was pleasant and enjoyable. Never been to swanage before and was attending a family wedding. The venue was perfect location and the staff friendly and welcoming.

Booked last minute due to a family issue. Room in annex comfy if not a tad bland, could do with pictures in the wall. Breakfast not included in the room rate but would have been nice to have been offered it when checking in. Lovely grounds & close to centre of swanage.

Great to return to Swanage at a family run hotel wit huge amounts of character, history and charm. Owners and staff always ready to be of service.