Park Plaza London Riverbank

Helpful staff and lovely family room with kitchen area. Perfect for our family of 4. You can book time at the swimming pool too. The dinner at the Chino Latino restaurant there was fantastic with live music and lovely views of the river as well. Just a 6 minute walk to Vauxhall tube station or around an 8 minute walk to Westminster tube.

Fantastic place to stay for a family trip to London with 3 children. Perfect location and within a short (25min) walk of the Westminster Bridge, London Eye, Big Ben and Houses of Parliament

They do not understand how to help families with young kids. Avoid this hotel if travelling with kids! They also cant get the basics right. We arrived early asked if a room was available, they gave us a time to come back. We then did this 3 times before getting a room. Try explaining to a 4 and 6 year old why we need to wait longuer asked repeatedly if we could get in the pool for the kids, they said they couldnt until we had a room. Did i mention this happened 3 times. To make matters worse when we got our room they broke a bag and misplaced the bag with my kids swimsuits. Also had to go down the next day for the bottle of wine we were promised at checkin. Oh heres the kicker, the managers kept saying they could do something for me this stretched over 4 days of saying they could do something then asking upper management only to be told they could not do anything. Was passed around to 3 managers felt like a call center tactic each said they could help and gave a hollow appology. Never got any form of proper appology or compensation. They offered me drinks at the bar until 5pm, super helpful for someone traveling with kids. Hope they learn the basics of customer service sooner rather than later, need more than words and hollow appollogies.

Pool was a hit with the kids and booking in advance lets you know you’ll have room to move around. Location of the property was killer, could walk to so much and balcony was pleasant for a nightly wind down. Cant beat that Big Ben view!

I arrived to check in and was told I was VIP of the day - such an amazing surprise after a long journey from NY! The staff at the front desk told me to enjoy the views from the lounge, and went above and beyond to explain where everything was located in the hotel. When I got to my room I had a follow up call to ensure everything was going ok. Incredible first class service from everyone I encountered in the hotel - felt very welcome and taken care of. I will definitely be coming back and have told friends and family about the amazing experience! Thank you!!

Very nice hotel. It was a holiday weekend so there seemed to be extra amount of children in the lobby so seating was not available. Would stay there again.

This is a review of the suite with kitchenette. So much to say. The suite was fantastic. View of the Houses of Parliament. The view is a million dollar view. The suite has a lot of nice amenities. Including a washer/dryer, garbage disposal, a nice large fridge, a cook top with two burners, a microwave, and a sink and a dishwasher. Bathroom was very nice as was the bed in the bedroom. Room was easily a nice upgrade in a great part of London. Now the downside. General cleanliness was ok at best. Ordering from room service was screwy since the price on the menu didn’t reflect the extra added charges of tray service and service charge. If you check in early they charge 20 pounds a hour for how many hours you are there before 3pm. They don’t answer phones very well in the hotel, calling to get room service was always a multi call affair. The food from room service was good, however the breakfast buffet was a disaster. After one visit to the buffet my family and I ate in our room or went next door to the POTUS restaurant and had amazing breakfast there. The location of the hotel is excellent. There is a pharmacy, an off licence, and a tesco express all within a 5 minute walk. Taxi rank was almost always full, making it easy to get a ride somewhere. If your neighbors are noisy you will hear it thru the walls. We had two sets of noisy neighbors who had out of control kids. We could hear it all thru the walls.

Very helpful staff , particularly the lady ( pregnant) on the children’s desk , we had 4 children with us and she was amazing with them , brilliant !

Swimming pool was an added attraction for my grandchildren. Hardly anywhere to eat nearby

Anis on Reception was very nice and took time to engage with my children. The location of the hotel was excellent - easy to explore London either on foot or the tube stations are very close, lovely views from the breakfast restaurant (didn't go to the executive lounge but I bet this was more spectacular). The room was very nice - we booked a studio room - we were upgraded to the one bedroom suite (not exactly sure the reason) - the room was spacious perfect for family of 4 - kids loved having their own TV - the kitchenette was a little disappointing as although the room could sleep 4 - there was only enough cultery, plates and cups for 2 people? Same with the towels not enough provided for amount of people staying in room - we didn't complain as we managed for the 2 night stay but sometimes it is attention to detail - we were upgraded so perhaps had I'd paid for the room maybe have felt different - also the room was very hot which we found by actually turning the A/c off stopped this. Overall however I would defaintely stay at the hotel again.